Service Advisor (Temporary Full- Time Position)

Inland Truck & Equipment; Fort St. John; On-site; CAD 58,000 - 65,000; Full time

Job summary

Inland Truck & Equipment is seeking a Service Advisor to manage service check-ins, scheduling, estimating, and customer follow-up through the full service cycle. The role emphasizes advising on proper vehicle care and communicating effectively to ensure satisfaction.

This temporary full-time position requires 3+ years of related experience, strong customer service, and a proactive approach. Salary ranges from $58,000 to $65,000 annually, with a path to growth and training opportunities present

Qualifications

• 3+ years related experience and/or training; or equivalent combination of education and experience.
• Post-secondary diploma or trade certification helpful but not required.
• Strong interpersonal skills, team player, helpful and cheerful with sales approach.
• Strong computer skills, able to learn new computer programs and accurate keyboarding of data.
• Must be able to lift a minimum of 25 kgs or 50 lbs on occasion.

Responsibilities

• Greets walk-in customers and/or promptly answers customer phone calls
• Schedules appointments, performs check-ins, and follows up with customers through the entire service engagement
• Provides accurate and thorough estimates, sells related parts and services, and ensures customer reviews approves the estimate before proceeding with work
• Remains in communication with customer throughout the service engagement
• Proactively contacts customers to schedule preventative maintenance and repairs
• Maintains knowledge of warranty parameters for KW chassis and major component suppliers and advises customers accordingly
• Owns the customer experience and creates value through continuous communication
• Advises customers on vehicle/equipment care and keeping to manufacturers' specifications
• Handles telephone inquiries regarding appointments and work in process
• Complies with health and safety regulations and company manual

Skills

Customer service

Sales approach

Communication

Problem solving

Time management

Computer skills

Education

Post-secondary diploma

Trade certification (helpful)

Tools

MS Office

CRM software

Job description

ALL IN ON A REWARDING CAREER AT INLAND

Join us at Inland Tuck & Equipment and go ALL IN on a career that has it all.

THE OPPORTUNITY

The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further responsibilities include advising customers on proper vehicle care and reviewing final repairs performed.

In this role, you will be at the forefront of Inland's commitment to provide the highest standard of service to all our customers. Service Advisors will lead The Inland Way of understanding needs, proactivity, and exceeding customer expectations.

Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service approach.

This is a temporary full-time position and is expected to last for one year.

YOUR RESPONSIBILITIES

• Greets walk-in customers and/or promptly answers customer phone calls
• Schedules appointments, performs check-ins, and follows up with customers through the entire service engagement
• Provides accurate and thorough estimates, sells other related parts and services, and ensures customer reviews approves the estimate before proceeding with work
• Remains in communication with customer throughout the entire service engagement
• Proactively contacts customers to schedule preventative maintenance and repairs
• Maintains strong working knowledge of warranty parameters for KW chassis (re: trucks) and the major component suppliers and advises customers accordingly
• Owns the customer experience and creates value through continuous communication
• Advises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specifications
• Handles telephone inquiries regarding appointments and work in process
• Understands, keeps abreast of, and complies with provincial/state and local regulations that affect service operations, such as hazardous waste disposal, OSHA (US), WorkSafe BC (Canada), and Occupational Health & Safety Regulations.
• Becomes familiar with and complies with the company's Health & Safety Manual and performs job duties in a safe manner

WHAT WE LOOK FOR

• Strong interpersonal skills, team player, helpful and cheerful with sales approach
• Ability to proactively problem-solve and think logically
• Good verbal and strong written communication skills
• 3+ years related experience and/or training; or equivalent combination of education and experience
• Post-secondary diploma or trade certification helpful but not required
• Strong ability to listen to other's and be able to interpret issues and pass on to others
• Good mechanical aptitude and great organizational skills
• Strong computer skills, able to learn new computer programs and accurate keyboarding of data
• Functions well with large volume and fast-paced work environment.
• Accountability and dependability with strong time management
• Must be able to lift a minimum of 25 kgs or 50 lbs on occasion.
• Must be able to walk around shop floor/parts department and sit/stand at service counter

SALARY

The salary range for this position is $58,000 - $65,000 annually.

ABOUT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we're ALL IN, we mean we're all in on you and your career.

We are a great place to work - with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive our future growth.

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

Keywords: service, service advisor, warranty, truck warranty, heavy truck service, customer service, CSR.