Service Advisor - St. Laurent

Thermo King Eastern Canada; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a leading company in transport refrigeration as a Service Advisor! In this dynamic role, you will deliver exceptional customer service while managing sensitive time and temperature needs. Your responsibilities will include assisting customers at the front counter, providing proactive updates on service status, and ensuring accurate invoicing. With a strong focus on teamwork and a supportive work environment, this position offers opportunities for training and career advancement. If you thrive in a fast-paced setting and enjoy helping others, this is the perfect opportunity to start your career with a respected industry leader.

Benefits

Paid Vacation

Long Term Disability and AD&D

Competitive Medical, Dental, and Vision Insurance Package

Employee & Family Assistance Program

RRSP Program

Referral Bonus Program

Qualifications

• 2 years of administrative/customer service experience required.
• Must be fully bilingual in French and English.

Responsibilities

• Provide front counter customer service and resolve customer needs.
• Maintain customer rapport and explain estimates for approval.

Skills

Customer Service

Bilingual (French & English)

Interpersonal Communication

Judgment and Tact

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Want to work with an industry leader in transport refrigeration? Discover what it means to work with one of the world’s most innovative and diversified companies. Thermo King Eastern Canada sells, services and reconditions all major brands of transport equipment to manage temperature control environments for food and other perishables.

As the Service Advisor, working from our St. Laurent location, you will be responsible for providing high quality service to our customers with important consideration for sensitive time and temperature needs. You will maintain a positive attitude and work environment with accurate data entry and organization.

BENEFITS OF BEING ON OUR WINNING TEAM:

• Paid Vacation
• Long Term Disability and AD&D
• Competitive Medical, Dental, and Vision Insurance Package
• Employee & Family Assistance Program
• RRSP Program
• Referral Bonus Program

SHIFT TIMES:

Monday to Friday, 8am – 4:30pm

JOB DUTIES & RESPONSIBILITES:

• Front counter customer service, assisting and resolving customer needs
• Address customer inquiries and provide proactive status updates on work completion
• Ingate and outgate units for service and installs, dispatch shunter, liaison for service vehicles
• Maintain customer rapport by explaining and obtaining customer’s approval of estimates
• Invoice PO for all customers

QUALIFICATIONS:

• High school diploma or equivalent preferred
• 2 years Administrative/Customer Service Experience required
• Must be fully bilingual (French & English)
• Proficiency with Microsoft Office
• Excellent interpersonal communication skills
• Ability to use judgment and tact when dealing with general inquiries
• Ability to handle a high volume of work in fast-paced challenging environment

READY TO START YOUR CAREER AT THERMO KING EASTERN CANADA?

At Thermo King Eastern Canada, we take pride in knowing that our progress begins with our team members. We provide a supportive working atmosphere with training and career advancement opportunities.

We thank all applicants; however, only those selected for an interview will be contacted. Upon request, disability-related accommodations are available for all candidates in the selection process.