Service Advisor - Porsche Centre Richmond

OpenRoad Auto Group; Richmond; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a state-of-the-art facility dedicated to providing exceptional service to Porsche customers. As a Service Advisor, you'll be at the forefront of ensuring a memorable experience, handling customer inquiries, and overseeing vehicle repairs. This role offers an exciting opportunity to grow within a supportive environment that values career advancement and employee satisfaction. With comprehensive healthcare benefits and a fun, inclusive culture, this position is perfect for those passionate about the automotive industry and committed to excellence. If you're ready to make a difference, we invite you to apply and be part of our journey.

Benefits

Opportunities for Career Advancement

Comprehensive Healthcare Benefits

Discounted Vehicle Purchase Program

Associate Perks Program

Fun & Inclusive Culture

Qualifications

• Working knowledge of automotive equipment and customer satisfaction techniques.
• Ability to maintain records and prepare reports using a computerized system.

Responsibilities

• Handle customer inquiries and write repair orders accurately.
• Monitor work-in-progress and ensure timely repairs.
• Resolve customer complaints and improve satisfaction.

Skills

Customer Service

Automotive Knowledge

Communication Skills

Problem Solving

Education

High School Diploma

Valid British Columbia Driver's License

Tools

Computerized Maintenance System

Job description

The new Porsche Centre Richmond is a state-of-the-art facilitydesigned to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come.

Porsche Centre Richmond is seeking a Full-TimeService Advisor
to join our growing team.

If you are looking for an exciting opportunity to build a team of passionate automotive professionals to represent the Porsche brand, then apply to grow with us!

Porsche Centre Richmond offers:

• Opportunities for Career Advancement
• Comprehensive healthcare benefits package
• Discounted vehicle purchase program
• Associate perks program
• Fun & Inclusive Culture

Service Advisor:

• Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
• Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
• Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.
  
• Process all paperwork as jobs are completed.
• Review all repairs and changes with customer upon delivery of vehicle.
• Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
• Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.
• Use service files to suggest additional repairs or services if required.
• Estimate costs and completion times, do not hesitate to ask Service Manager for assistance.
• Identify and give special attention to repeat repairs, assign original technician on all comeback jobs.
• Notify customers when backorder parts become available.
• Determine warranty coverage and verify repair date, mileage, etc.
• Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce number of complaints.
• Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc.
• Arrange for alternate transportation as needed and manage loaner vehicles.
• Work to improve dealership CSI and general customer satisfaction in accordance with Porsche Centre Richmond's philosophies, policies and procedures.
• Maintain paperwork and ensure reception area is in a clean and orderly fashion.
• Must follow company safety policies and practices and immediately report all accidents to a Manager/Supervisor.
• Invoice payments and process daily warranty claims
• Ensure correct labour and parts information is claimed.
• Correct rejected claims to ensure maximum number of claims are paid daily.
• This position will be expected to perform other duties as assigned by management.
• Porsche Centre Richmond reserves the right to modify this job description as business needs require.

Internal Compliance:

• Working knowledge of automotive equipment.
• Knowledge of techniques of customer satisfaction and retention.
• Ability to maintain records and prepare reports using a computerized equipment maintenance system.
• Ability to work cooperatively with all levels of the organization.
  
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to operate assigned equipment.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• A valid British Columbia driver's license, with a clean driving record.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.

https://orag.bamboohr.com/careers/4357

We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

We thank all those that have applied. Only those considered for the position will be contacted