Service Advisor - Porsche Centre Richmond

OpenRoad Auto Group Limited; Richmond; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Full-Time Service Advisor at a state-of-the-art facility dedicated to providing an extraordinary Porsche experience. This role involves engaging with customers, managing repair orders, and ensuring high levels of satisfaction. You will work in a fun and inclusive culture, with opportunities for career advancement and a comprehensive healthcare benefits package. If you're passionate about the automotive industry and eager to represent a prestigious brand, this opportunity is perfect for you.

Benefits

Opportunities for Career Advancement

Comprehensive Healthcare Benefits

Discounted Vehicle Purchase Program

Associate Perks Program

Fun & Inclusive Culture

Qualifications

• Working knowledge of automotive equipment and customer service.
• Ability to maintain records and prepare reports using computerized systems.

Responsibilities

• Handle customer inquiries and write repair orders accurately.
• Schedule customer vehicles for service work and monitor repairs.
• Resolve customer complaints and improve overall satisfaction.

Skills

Customer Satisfaction Techniques

Automotive Knowledge

Communication Skills

Record Keeping

Decision-Making Abilities

Education

Valid British Columbia Driver's License

Job description

The new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience for years to come.

We are seeking a Full-Time Service Advisor to join our growing team.

If you are looking for an exciting opportunity to build a team of passionate automotive professionals to represent the Porsche brand, then apply to grow with us!

Benefits of working at Porsche Centre Richmond:

• Opportunities for Career Advancement
• Comprehensive healthcare benefits package
• Discounted vehicle purchase program
• Associate perks program
• Fun & inclusive culture

Responsibilities of the Service Advisor:

1. Handle customer inquiries promptly and accurately, listen to vehicle concerns, and write repair orders.
2. Ensure repair orders and all paperwork are legibly and accurately completed, with all customer requests or points of concern documented.
3. Obtain all customer and vehicle data, including signatures, and fill in required spaces on all repair orders.
4. Process all paperwork as jobs are completed.
5. Review all repairs and changes with the customer upon vehicle delivery.
6. Assist in scheduling customer vehicles for service work, allowing adequate time for repairs/maintenance, and securing additional time as needed.
7. Monitor work-in-progress to ensure repairs are performed properly and on schedule; notify customers of delays or additional work needed.
8. Use service files to suggest additional repairs or services if required.
9. Estimate costs and completion times; seek assistance from the Service Manager as needed.
10. Identify and pay special attention to repeat repairs, assigning original technicians on all comeback jobs.
11. Notify customers when backorder parts become available.
12. Determine warranty coverage and verify repair date, mileage, etc.
13. Resolve customer complaints to achieve win/win outcomes and implement preventative measures to reduce complaints.
14. Perform walk-around inspections on customer vehicles, noting damage such as scratches, dents, missing hubcaps, etc.
15. Arrange for alternative transportation and manage loaner vehicles.
16. Work to improve dealership CSI and overall customer satisfaction, adhering to Porsche Centre Richmond’s policies and philosophies.
17. Maintain paperwork and keep the reception area clean and organized.
18. Follow safety policies and report accidents immediately.
19. Invoice payments and process daily warranty claims, ensuring correct labor and parts information, and correcting rejected claims.
20. Perform other duties as assigned by management; the job description may be modified as needed.

Internal Compliance Requirements:

1. Working knowledge of automotive equipment.
2. Skills in customer satisfaction and retention techniques.
3. Ability to maintain records and prepare reports using computerized systems.
4. Ability to work cooperatively across all organizational levels.
5. Effective communication skills and information assimilation.
6. Ability to operate assigned equipment.
7. Sound decision-making abilities.
8. A valid British Columbia driver’s license with a clean driving record.

Internal candidates must apply by filling out the Internal Endorsement Form on SharePoint. Failure to do so may delay your application.

Apply here: https://orag.bamboohr.com/careers/4357

We are an equal-opportunity employer that embraces diversity. We support our associates' growth to help them achieve their goals.

Thank you for your interest. Only those selected for an interview will be contacted.