Service Advisor - Downtown Hyundai

DAG | Downtown AutoGroup; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Service Advisor to elevate the customer experience in the automotive sector. This role is pivotal in guiding guests through their vehicle ownership journey, ensuring their needs are met with exceptional service and care. You will be the trusted consultant, coordinating services and fostering long-lasting relationships with customers. Join a dynamic team that values your contributions and offers a vibrant work environment in one of Canada's most exciting cities. If you are enthusiastic and dedicated to delivering outstanding service, this opportunity is perfect for you.

Benefits

Health Coverage

Dental Coverage

Vision Coverage

Career Growth Opportunities

Performance-Driven Culture

Modern Facility

Ongoing Training Opportunities

Qualifications

• 2-3 years experience as a service advisor in the automotive industry.
• Strong understanding of automotive repair processes and customer service.

Responsibilities

• Greet customers and ascertain their service needs effectively.
• Create detailed work orders and manage follow-up communication.
• Build long-term relationships with customers to enhance satisfaction.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Problem-Solving

Sales Skills

Technical Knowledge

Computer Proficiency

Education

High School Diploma

Automotive Service Training

Tools

Dealership Management Software

Job description

Service Advisor - Elevate Your Career at Downtown Hyundai!

Are you passionate about delivering exceptional guest experiences and have a keen interest in the automotive industry? At Downtown Hyundai, part of the revolutionary Downtown AutoGroup (DAG), we're not just servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself!

Why we need you

Do you have a deep understanding of the automotive service process? Do you have excellent organizational, communication, and customer service skills? That's what we live for. And that's where you come in.

Our vision at Downtown Hyundai is to create lifetime guests, not just one-time customers. To do that, we need someone extraordinary. Someone who doesn't just take appointments, but is outgoing and enthusiastic, maintaining high energy throughout the workday. Someone who consistently provides excellent customer experience to every guest and embodies our “you are what drives us" attitude.

Without you, we're just another service center. With you, we're the providers of our guests' automotive dreams, ensuring their vehicles are always ready for the next adventure.

Here's what you'll be doing

As a Service Advisor, you are the trusted guide for our guests throughout their vehicle ownership journey. You are not just coordinating services; you are the reliable consultant who understands and anticipates the unique needs of each guest, ensuring their vehicle is well-maintained and cared for. You will create a personalized and seamless experience, from greeting guests to understanding their service needs, advising on tailored services, and ensuring the effective completion of each service. Your role is pivotal in building long-lasting relationships with our guests, fostering a sense of trust, and ensuring our guests feel valued and well-informed at every interaction. Through your commitment to exceptional service, you will enhance guest satisfaction and loyalty, contributing to the overall success and reputation of our dealership.

Your responsibilities will include:

Customer Service:

• Customer Interaction: Greet customers warmly upon arrival and ascertain their needs.
• Consult with customers: Listen carefully to customer concerns and explain the necessary services or repairs clearly.
• Service recommendations: Recommend services and maintenance schedules based on the customer's needs.
• Follow-up communication: Keep customers informed on the status of their vehicle repairs.
• Post-service follow-up: Review the work performed with the customer after the service.

Work Order Management:

• Create detailed work orders: Prepare accurate work orders by documenting customer concerns and recommended repairs.
• Authorize repairs: Obtain customer approval for additional work not covered in the original estimate.
• Scheduling: Coordinate vehicle drop-offs and pick-ups to optimize efficiency.

Collaboration with Technicians:

• Liaison role: Serve as the main point of contact between the customer and service technicians.
• Technical consultation: Work with technicians to clarify service recommendations.
• Quality control: Review and verify the accuracy of work orders and service estimates.

Sales and Upselling:

• Upsell services: Educate customers on recommended maintenance services.
• Promotions: Inform customers about current service specials.
• Product knowledge: Stay updated on new automotive products and service procedures.

Customer Retention:

• Customer relationship management: Build long-term relationships with customers.
• Survey feedback: Encourage customers to complete surveys and provide feedback.
• Loyalty programs: Promote dealership loyalty programs.

Financial and Administrative Duties:

• Estimate preparation: Prepare cost estimates for the customer.
• Billing: Ensure invoices are accurate and properly billed.
• Payment processing: Handle transactions and maintain financial documentation.
• Warranty claims: Process warranty claims for customers.

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent.

You need these qualifications

• Experience: Minimum of 2-3 years in a service advisor role.
• Technical knowledge: Strong understanding of automotive repair processes.
• Communication skills: Excellent verbal and written communication skills.
• Customer service skills: Strong customer service orientation.
• Sales skills: Ability to identify opportunities for upselling.
• Organizational skills: Highly organized with the ability to manage multiple tasks.
• Problem-solving: Ability to troubleshoot customer concerns.
• Computer proficiency: Comfortable using dealership management software.

It would be nice if

• Industry experience: Experience in both dealership and independent repair facilities.
• Brand experience: Experience with Hyundai & Genesis parts and service.

What we offer

• Performance-Driven Culture: We celebrate achievements and foster a results-oriented work environment.
• Career Growth: We’re committed to helping our team members grow their careers.
• Community: Be part of a passionate team in one of the most vibrant cities.
• Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
• Comprehensive Benefits: Health, dental, and vision coverage, along with other benefits.
• Professional Development: Ongoing training opportunities.
• Modern Facility: Work in a clean, organized, and well-equipped shop.
• Rich Legacy: Established in 1992, our group has grown significantly.

You are what drives us … Apply Now!

This is an in-person role.

Downtown Hyundai and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA). If you require accommodation at any time throughout the recruitment process, just email us at [e-mail].

Downtown Hyundai and Downtown AutoGroup are an equal opportunity employer.

Join us at Downtown Hyundai in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.