Service Advisor Country Hills Volkswagen Calgary, AB

Dilawri Group of Companies; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

Join a leading automotive group as a Service Advisor at Country Hills Volkswagen. This role involves interacting with customers, advising on vehicle maintenance, and ensuring exceptional service. Ideal candidates will have 2+ years of experience in the automotive industry and strong communication skills.

Benefits

Competitive salary

Pension plan

Benefits package

Opportunities for career growth

Supportive work environment

Qualifications

• Minimum of 2+ years of experience as a Service Advisor in the Automotive industry.
• Clear written and oral communication skills.
• Ability to interpret customer descriptions of vehicle problems.

Responsibilities

• Welcome customers and gather information for vehicle repair.
• Advise customers on maintenance schedules and services.
• Document and complete repair orders accurately.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Tools

CDK

Dealer-FX

Job description

Dilawri Group of Companiesis Canada's largest automotive group, representing over 35 brands at more than80 franchised dealerships. We are dedicated to providing exceptional customerservice and fostering a culture of innovation and excellence. Join our team andbecome part of an organization that values people, performance, and community.

ABOUT THEROLE

We are looking for aServiceAdvisor to join our team atCountry Hills Volkswagen. The successfulcandidate is someone who is passionate about the automotive industry and eagerto contribute to our growing team.

KeyResponsibilities:

• Responsible for welcomingcustomers and gathering the required information to identify the vehiclerepair and maintenance work required.
• Advise customers onmaintenance schedules, explain the importance of maintenance based onmanufacturers recommendations, sell services, understands and appliesfactory and aftermarket warranties. Recommends additional services basedon vehicle history, time and mileage and provides thefinance officewith warranty expiration information.
• Documentsandcompletesa repair order, verifying customer information, preferredmethod of contact, vehicle information and concerns, accurate detailedprice estimate, completes vehicle walk-around, checks vehicle history foropen recalls and campaigns and provides customer with an expected timeframe for completion.
• Obtain pre-authorizationcosts, parts availability, and payments
• Verifies the scope ofwarranty coverage prior to the work being done and ensures appropriateapprovals are obtained.
• Monitors the progress of thework and keeps customers informed regarding the status of theirvehicle.
• Review CSI monthly score andday to day performance
• Utilizes CDKandDealer-FX onall customers pay repair orders and accurately ordersparts.
• Preparation and explanationof the work and charges to the customer.
• Other duties as assigned bymanagement

ABOUT YOU

• Have a minimum of2+years of experience as a Service Advisor in the Automotiveindustry.
• Requires clear written andoral communication and a focus on excellent customer service.
• Must be able to interpretcustomers’ descriptions of their vehicle problems and translate them intoclear instructions for thetechnicians.
• Excellent organizationalskills and an ability to effectively prioritize tasks.
• Must be able to effectivelydeal with customers’ concerns or complaints.
• Good understanding of thebrand, maintenance, and warranty requirements.
• Must be computer literatewith an ability to use a variety of programs and learn new oneseasily.
• Previous experience with CDKand/or Dealer-FX is considered an asset

What WeOffer:

· Competitive salary, pension plan and benefits package

· Opportunities for career growth and development

· A support and inclusive work environment

If you are searching foran opportunity to grow your career while adding value to our team - this roleis for you. We invite you to submit your resume, in confidence, for our reviewand consideration.

Dilawri Group of Companiesis an equal opportunity employer. We celebrate diversity and are committed tocreating an inclusive environment for all employees.