Service Advisor (Classic Honda)

Audi Niagara; Brampton; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading company in the automotive sector is seeking a Service Advisor to join a dedicated team in Brampton. The role involves liaising with customers, offering service recommendations, and ensuring customer satisfaction. Candidates should have relevant experience and excellent customer service skills. Opportunities for growth and comprehensive benefits are provided.

Benefits

Access to health, dental and vision insurance

Disability, critical illness, and life insurance

Employee Assistance Plan (EAP)

Discount on vehicles, service, and parts

Discounts to retailers and service providers

Free and engaging employee events

Qualifications

• 1-2 years of Honda/Acura Service Advisor experience is an asset.
• Professional and customer-oriented with high emphasis on good CSI.

Responsibilities

• Act as a liaison between customers and service technicians.
• Prepare repair orders and provide service recommendations.

Skills

Customer service experience

Communication skills

Strong computer skills

Ability to multi-task

Tools

CDK

Job description

Drive for Excellence

Classic Honda has the largest Honda inventory in all of Canada. We are Canada’s largest volume dealer for new and certified pre-owned Honda vehicles. As an award-winning leader in the industry we are dedicated to serving our guests and community.

Classic Honda is currently seeking a Service Advisor to join our dynamic team in Brampton.

TheService Advisor is responsible for acting as a liaison between the customers and Service Technicians by gathering and interpreting information on vehicle condition. Other duties may be assigned as necessary.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise familie

Here’s what you’ll deliver:

• Identifying, recommending and documenting service maintenance and repairs for customers.
• Greeting customers in a courteous, professional manner.
• Delivering personalized service that exemplifies our dealerships.
• Working with technicians to identify required maintenance and repairs.
• Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services
• Providing service recommendations and estimated costs to customers
• Performing road tests of customer vehicles to assess customer concerns
• Ensuring customer satisfaction meets company and manufacturers’ standards.
• Striving to meet the department’s repair order production standards
• Perform other Service related duties as required by management

What you need to succeed:

• Must have a valid Ontario Driver's License and good driving record
• May be required to work on Saturday as per business needs
  
• 1-2 years of Honda/Acura Service Advisor experience is an asset
• Customer service experiecne in the hospitality industry is considered an asset
• CDK experience is an asset.
• Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities
• Ability to sell and recommend maintenance and repairs to our loyal customers.
• Strong computer skills
• Good communication skills and attention to detail
• Must have the ability to multi-task and work under pressure.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your families
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

***This compensation range will be based on knowledge, experience and bonus earnings***

Job Type: Full Time - Permanent
Compensation: $60,000 - $90,000 per year (salary + bonus)

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.

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