Service Advisor - Brantford Honda

Autocanad; Brantford; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Employee vehicle purchase & service

Employee and family assistance

Career development opportunities

Job summary

Brantford Honda, part of the AutoCanada network in Brantford, ON, is seeking a Service Advisor to guide customers through repairs in a fast-paced automotive service centre. You will estimate costs, welcome customers, and coordinate with technicians.

The role emphasizes exceptional customer service, strong communication, organization, and the ability to work with technology and dealer management systems (CDK is an asset).

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role.
• CDK experience is an asset.
• Automotive knowledge.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Thrive in a fast-paced environment with many priorities.
• Demonstrated communication and interpersonal skills.
• Organization and follow-up skills.
• Experience and desire to work with technology.

Responsibilities

• Estimate the cost and time for repairs.
• Welcome customers and discuss needs.
• Answer customer inquiries, in person or by phone.
• Develop repair estimates by considering materials, supplies, and labor.
• Prepare repair orders detailing vehicle problems or symptoms.
• Connect customers to the right auto technician.
• Test-drive vehicles to confirm repairs are completed.
• Maintain automotive records of problems and corrective actions.

Skills

Customer service

Communication

Interpersonal skills

Organization

Tech-savvy

Tools

CDK

Job description

Salary Range: $80,000.00 To $100,000.00 Annually

Join the ride!

About Us

Join one of Ontario’s premier automotive dealerships! Located at 378 King George Road, Brantford Honda has provided exceptional vehicle sales, service, and financing to the local community for over 40 years. As a proud member of the AutoCanada network and a multi-time Honda Canada award-winning dealership, we pride ourselves on building long-term relationships with our clients—and supporting a high-performing, team-oriented work environment.

Your area of focus.

Brantford Honda is seeking an individual who can work in a fast-paced Automotive Service Centre environment communicating directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience. Successful candidate will receive excellent wages, training and Employer RRSP contribution. Previous experience with Dealer DMS an asset.

What drives your day-to-day?

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

What are the must-haves…

• Minimum of 2-year dealership experience in a Service Advisor role required
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Compensation

The expected range of compensation for this position is $80,000 – $100,000 Commission — No base. This position is entirely commission-based and the expected compensation range reflects potential earnings based on historical performance and market conditions. Actual earnings will vary depending on individual performance, sales results, and other factors. No minimum or guaranteed level compensation is provided.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.