service advisor - auto repair

Coast Tire Inc.; Saint John; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team as a communication strategist. This role involves developing communication strategies, acting as a spokesperson, and advising clients on advertising and sales promotion strategies. You'll engage with customers, manage inquiries, and provide ongoing support while supervising office staff. With a focus on customer service and effective communication, this position offers a chance to make a significant impact in a supportive work environment. Join a company that values its employees and offers comprehensive benefits, including a pension plan and paid time off.

Benefits

Disability benefits

Bonus

Life insurance

Pension plan

Maternity and parental benefits

Free parking available

Paid time off (volunteering or personal days)

Qualifications

• 1-2 years of experience in a call center environment.
• Strong communication skills and customer service orientation.

Responsibilities

• Develop and implement effective communication strategies.
• Advise clients on advertising and sales promotion strategies.
• Supervise office and volunteer staff to ensure service quality.

Skills

Communication Skills

Customer Service

Problem-solving

Education

Secondary (high) school graduation certificate

Tools

MS Outlook

MS Word

MS PowerPoint

Electronic mail

Job description

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Tasks

• Develop communication strategies
• Act as spokesperson for an organization
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, inquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Supervise office and volunteer staff

Supervision

• 11-15 people

Computer and Technology Knowledge

• MS Outlook
• MS Word
• MS PowerPoint
• Electronic mail

Type of Experience

• Call centre

Other Benefits

• Disability benefits
• Bonus
• Life insurance
• Pension plan
• Maternity and parental benefits
• Free parking available
• Paid time off (volunteering or personal days)