service advisor - auto repair

Coast Tire Inc.; Halifax; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team as a Client Services Manager. This role involves developing communication strategies, managing client inquiries, and supervising a dedicated team. The ideal candidate will possess strong customer service skills and a background in call center operations. With a focus on client satisfaction, you will play a crucial role in enhancing the overall service experience. This position offers a supportive environment with additional benefits, making it a great opportunity for someone looking to grow their career in a dynamic setting.

Benefits

Disability benefits

Life insurance

Pension plan

Maternity and parental benefits

Free parking

Paid time off (volunteering or personal days)

Qualifications

• 1-2 years of relevant experience, preferably in a call center environment.
• Strong communication skills and ability to manage client inquiries.

Responsibilities

• Develop and implement effective communication strategies for clients.
• Supervise and manage a team of 11-15 staff members.

Skills

Communication Strategies

Customer Service

Problem Solving

Team Management

Education

Secondary (high) school graduation certificate

Tools

MS Outlook

MS Word

MS PowerPoint

Electronic mail

Job description

Minimum Education Requirement: Secondary (high) school graduation certificate

Tasks

1. Develop communication strategies
2. Act as spokesperson for an organization
3. Advise clients on advertising or sales promotion strategies
4. Answer written and oral inquiries
5. Answer inquiries and provide information to customers
6. Arrange for billing for services
7. Arrange for refunds and credits
8. Issue receipts and other forms
9. Maintain records and statistics
10. Assess client feedback, inquiries, and complaints to deliver meaningful information and services
11. Receive and log complaints
12. Receive payments
13. Explain procedures, risks, and benefits to clients
14. Maintain and manage digital database
15. Provide ongoing support to clients after sale
16. Supervise office and volunteer staff

Supervision

Manage a team of 11-15 people

Computer and Technology Skills

• MS Outlook
• MS Word
• MS PowerPoint
• Electronic mail

Experience Requirements

• Call centre experience
• Legally eligible to work in Canada
• 1 to less than 2 years of relevant experience

Additional Benefits

• Disability benefits
• Bonus
• Life insurance
• Pension plan
• Maternity and parental benefits
• Free parking
• Paid time off (volunteering or personal days)

Interested candidates should provide their email address for contact and application purposes.