service advisor - auto repair

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work Setting

• Automotive service station

Tasks

• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Maintain records and statistics
• Receive and log complaints
• Consult with clients after sale to provide ongoing support

Computer and Technology Knowledge

• Database software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word

Security and Safety

• Criminal record check
• Driving record check (abstract)

Transportation/Travel Information

• Own transportation
• Valid driver's licence

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Standing for extended periods
• Walking

Personal Suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Organized
• Reliability
• Team player
• Ability to multitask