Service Advisor

Tirecraft; Waterloo; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading Canadian automotive service provider as a Service Advisor in Waterloo. In this dynamic role, you'll connect customers with top-tier automotive solutions, ensuring exceptional service and efficiency. With a focus on problem-solving and customer care, you'll thrive in a supportive team environment that values your expertise. Enjoy a range of benefits including health coverage, paid training, and opportunities for future ownership.

Benefits

Health and Dental coverage

Employee Assistance Program (EAP)

Employee Purchase Program

Birthday off with pay

Endless paid training

Ministry Certification(s) available

Employee Stock Ownership Plan

Qualifications

• Previous experience in a leadership position.
• Experience in retail and automotive/tire industry is an asset.

Responsibilities

• Write up work orders for all sales and service transactions.
• Handle sales and service at the front counter and on the telephone.
• Monitor all service activities to ensure timely completion.

Skills

Leadership

Communication

Customer Service

Education

Valid Driver’s License

Job description

3 days ago Be among the first 25 applicants

Waterloo Tirecraft, Waterloo

Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor. Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier automotive solutions. Your passion for problem-solving and customer care will shine as you navigate clients through service needs. This is a dynamic role where your expertise meets unparalleled service!

We are growing, and this is a fantastic opportunity to join a team enthusiastic about the industry.

Helping Canadians Get Ahead

Benefits

• Benefits Package including Health and Dental coverage + more
• Employee Assistance Program (EAP)
• Employee Purchase Program (deals deals deals!)
• Birthday off with pay
• Endless paid training
• Ministry Certification(s) available
• Future ownership opportunities; Employee Stock Ownership Plan

Responsibilities

• Write up work orders for all sales and service transactions and present to the Technicians
• Take all “service calls,” write up work orders, and dispatch Tire Service Tech(s) accordingly
• Invoice all product and service sales once complete and process payment immediately
• Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service
• Monitor all service activities to ensure work is completed on a “first in – first out” basis and in a timely manner
• Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop
• Complete product adjustments, including manufacturer claim forms, on a timely basis
• Maintain product and service displays in a marketable and clean appearance

Qualifications

• Previous experience in a leadership position
• Previous experience in retail and the automotive/tire industry is an asset
• Valid Driver’s License with a clean abstract
• Computer literate
• Basic mechanical and tire understanding
• Strong communication skills (verbal and written)

Interested applicants can apply by submitting their resume via this ad. We appreciate all interested applicants; however, only those selected for an interview will be contacted. This position is for an existing vacancy.

We welcome and encourage applications from people with disabilities. Accommodation is available upon request for candidates taking part in all aspects of the selection process.

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