Service Advisor

Ford; Town of Middleton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Bruce Ford is looking for a Service Advisor to join their team in Middleton. The ideal candidate will have strong customer service skills, experience in automotive services is preferred, and will be responsible for assisting customers with their service needs. The role emphasizes maintaining high customer satisfaction and effective communication.

Benefits

Supportive Team Culture

Career Growth Opportunities

Competitive Compensation and Benefits

Work-Life Balance

Qualifications

• Experience in a customer service or sales role; automotive experience is an asset.
• Strong organizational and time management skills.
• Proficient in computer and data entry skills.

Responsibilities

• Greet customers and assess their automotive service needs.
• Advise customers on recommended automotive services and repair options.
• Schedule automotive service appointments and follow up with customers.

Skills

Communication

Customer Service

Organizational Skills

Interpersonal Skills

Time Management

Job description

Bruce Ford is seeking a highly motivated Service Advisor to join our Service team. In this role, you will be responsible for establishing great rapport with customers by offering consistently high levels of customer service and providing information regarding services, prices, applications and warranties.

If you're someone who thrives on the power of synergy, the excitement of innovation, and the joy of delivering top-notch customer experiences, we want you on our team! At Bruce Ford, we value integrity and honesty as much as we appreciate your exceptional sales ability. Join us in creating a service revolution where your passion and skills will make a real difference. Elevate your career with us and be a part of something extraordinary!

Responsibilities :

• Greet customers and assess their automotive service needs
• Listen to customers and ask relevant questions to understand the issues with their vehicle
• Advise customers on recommended automotive services and repair options, including costs and timeframes
• Schedule automotive service appointments and follow up with customers as needed
• Communicate with the parts department and technicians to ensure timely completion of repairs
• Provide customers with regular updates on the status of their vehicles
• Maintain accurate records of automotive services provided and ensure proper documentation is completed
• Ensure customer satisfaction by addressing any concerns or complaints in a timely and professional manner
• Stay up-to-date on automotive products, services, and industry trends

Successful Candidates Possess :

• Experience in a customer service or sales role, automotive experience considered an asset
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficient in computer and data entry skills
• Valid driver's license and acceptable driving record

Why Work for Bruce Ford?

• Supportive Team Culture : We pride ourselves on fostering a collaborative, supportive team environment.
• Career Growth Opportunities : We invest in your professional development for long-term success.
• Competitive Compensation and Benefits : We understand the value of your skills and hard work! That's why we offer a competitive compensation package and a comprehensive benefits program.
• Work-Life Balance : We understand the value of maintaining a healthy work-life balance, for full-time, permanent positions, we offer Paid Personal Days off in addition to Paid Vacation!

We thank all applicants for their interest; however, only qualified candidates will be contacted for interviews.

We will accommodate the needs of qualified applicants on request, under the Human Rights Code in all parts of the hiring process.