Service Advisor - Capital GMC Buick, Edmonton

Capital Automotive Group; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Health & dental benefits

Disability coverage

Health Spending Account

Employee discounts

Cell phone plan discounts

Service awards

RRSP contributions

Career growth

Maternity leave top-up

Bereavement time

Job summary

Capital GMC Buick Edmonton is seeking a Service Advisor who brings energy, honesty, and a customer-first approach to our busy service department. You will welcome guests, discuss vehicle concerns, prepare estimates, and keep customers informed throughout the service journey.

Collaborating closely with technicians and parts teams, you will help deliver transparent pricing and top-tier service experiences. A positive, professional attitude and a passion for the automotive industry are essential to

Qualifications

• Friendly, confident communicator with customer-facing experience.
• Team-oriented and goal-driven with a positive attitude.
• Adaptable in a fast-paced automotive service environment.
• Experience in dealership or service settings is a plus.

Responsibilities

• Greet customers with a smile and assess their service needs.
• Explain vehicle concerns and communicate repairs in clear terms.
• Prepare cost estimates and repair orders with transparency.
• Maintain contact with customers throughout their visit to ensure satisfaction.
• Collaborate with technicians and parts staff to keep service flowing smoothly.
• Strive for top-tier customer satisfaction and service excellence.

Skills

Customer service

Communication

Team player

Adaptability

Valid driver’s license

Job description

Company:

Capital GMC Buick Inc./DBA Capital GMC Buick Edmonton

Shift Your Career into High Gear
You know cars. You know people. And you know how to make every service visit feel effortless.

If that sounds like you, it’s time to join the team at Capital GMC Buick where we take pride in doing things differently. We are a multi-year award winning dealership boasting exceptional employee culture scores and tenured staff, which contributes to our incredible success.

You want to be a part of this!!

We’re looking for a Service Advisor who brings energy, honesty, and a commitment to making customers feel at ease.

What You’ll Do

• Welcome customers with a smile and genuine interest in their needs
• Diagnose and explain vehicle concerns in clear, simple terms
• Prepare transparent cost estimates and repair orders
• Stay connected with customers throughout their visit — no surprises, just great service
• Work closely with our technicians and parts team to keep everything running smoothly
• Deliver top-tier results in customer satisfaction and service excellence

What’s In It for You (The Capital Advantage)

We’re one of Canada’s Best Managed Companies for a reason!

• Financial Stability: Competitive pay plans that are reviewed regularly.
• True Work/Life Balance: Paid flex time and predictable scheduling so you can actually enjoy your time off.
• Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program.
• Incredible Perks: Employee discounts on vehicle purchases, parts, and servicing, corporate cell phone plan rates, years of service recognition gifts, and more!
• Investment in Your Future: Optional RRSP deductions – because long-term matters, too.
• Career Velocity: We prioritize promoting from within. You’ll get ongoing training and opportunities to grow your career across our Western Canadian network.
• Family First: A maternity leave top-up program and paid bereavement time so you can prioritize what matters most.

What We’re Looking For

• Friendly, confident communicator with experience in customer-facing roles
• Team player with a drive to hit goals and deliver results
• Adaptable nature that thrives in fast-paced environments
• Valid driver’s license and a passion for the automotive industry
• Previous experience in a service or dealership environment is an asset

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.