Service Advisor

Midas; Newmarket; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading automotive service provider, Midas, is seeking a Service Advisor to enhance customer interactions and drive shop profitability in Newmarket. The role involves engaging with customers, providing service estimates, and ensuring a high standard of customer care in a bustling workshop environment.

Benefits

Dental insurance

Free uniforms

Health insurance

Paid time off

Profit sharing

Training & development

Vision insurance

Qualifications

• General automotive knowledge required.
• 1 year experience in automotive industry preferred.
• Valid driver's license necessary.

Responsibilities

• Support Shop Manager in optimizing shop retail sales and profitability.
• Develop estimates and sell jobs to customers.
• Deliver superior customer service while consulting with customers.

Skills

Customer service skills

Communication skills

Team-building skills

Job description

Benefits:

• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Responsibilities The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service, including:

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Deliver superior customer service while listening and consulting customers
• Contributing to the effectiveness of peers to promote success
• Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals
• Maximize the safety and well-being of the shop employees and to be a good corporate citizen in the communities within which the shop operates

Qualifications

• General automotive knowledge
• 1 year experience in the automotive industry
• Excellent customer service skills
• Good communication skills
• Team-building skills
• Valid driver’s license
• Ability to work a flexible schedule including weekends, evenings, and holidays