Service Advisor

Lounsbury Heavy-Duty Truck Limited Service Advisor; Moncton; On-site; CAD 30,000 - 60,000; Full time

Job summary

Lounsbury Heavy-Duty Truck Centre in Moncton is seeking a Service Advisor to be the first point of contact for customers. In this full-time role, you will handle customer interactions, write repair orders, and provide technical support. Candidates should have a high school diploma and a valid driver's license, with technical truck knowledge being essential. A signing bonus and competitive wages are offered, along with great working conditions.

Benefits

Competitive Wages

Pension Plan

Fun and dynamic work environment

Employee discounts on cars and furniture

Qualifications

• Completed high school or GED; post-secondary education is an asset.
• Must have valid driver's license and a clean driver's abstract.
• Previous experience in customer service or sales is an asset.

Responsibilities

• Greet customers and discuss repairs needed.
• Answer calls and emails for booking appointments.
• Write up repair orders and keep customers informed.

Skills

Technical knowledge of trucks

Customer service skills

Strong interpersonal skills

Troubleshooting skills

Good work ethic

Ability to multi-task

Education

High school diploma or GED

Post-secondary education

Tools

Microsoft Outlook

Microsoft Excel

Job description

Lounsbury Heavy-Duty Truck Centre in Moncton is looking for a Service Advisor.

The Service Advisor is the first point of contact with customers who are in for service. You will be responsible for meeting the customer discussing the issues with their truck and discussing repairs that need to be done.

This is a full-time position Monday to Friday from 8am to 5pm and a rotational Saturday. Some evenings may be required.

• We will offer a $800 signing bonus to the eligible candidate

Why Work with Us

The Lounsbury Group of Companies is committed to investing in our employees through training programs and a great work environment plus :

• Competitive Wages
• Pension Plan
• Fun and dynamic work environment
• Employee discounts on cars and furniture

Key Responsibilities :

• Greet customers when they arrive for service and discuss the repairs needed.
• Answer phone calls and emails from customers to book an appointment for service.
• Write up a repair order and documented customers concerns to ensure accurate information is provided to the mechanic.
• Keep the customer informed while the truck is being repaired.
• Check and advise the customers if repairs are approved under warranty.
• Submit warranty claims into the system and ensure payment.
• Other duties may be assigned as necessary.

Qualifications

• Completed high school or GED. Post-secondary education is an asset.
• Technical knowledge of trucks is required.
• Must have a valid drivers license and a clean drivers abstract.
• Must be computer literate - be able to use Microsoft Outlook Excel and be able to learn a new computer program.
• Previous experience in customer service or sales is an asset.
• Strong interpersonal skills customer service skills and troubleshooting skills
• A good team player has a sense of urgency and has the ability to multi-task
• Good work ethic

Look for yourself

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A little bit about us

Lounsbury Heavy-Duty Truck Limited

The Lounsbury Group has successful retail operations in New Brunswick covering the entire province from north to south. Lounsburys greatest accomplishment is the ability to have grown our business in a diverse environment of bilingual communities. Lounsbury Group employs over 400 employees in its automotive dealerships heavy-duty truck dealerships brand name home furnishing stores and our own independent leasing company. We are a company which has rejuvenated itself continues to remain leaders in our respective businesses. Our network of operations covers the region and our corporate goodwill has enabled us to develop strong relationships in the communities we serve.

Required Experience :

Unclear Seniority

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 15 - 31

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Service Advisor • Moncton, New Brunswick, Canada