Service Advisor

MTB Transit Solutions Inc.; Milton; On-site; CAD 40,000 - 55,000; Full time

Job summary

MTB Transit Solutions is seeking a Service Advisor to support day-to-day operations and customer service. This role involves assisting management, communicating effectively with customers and technicians, and ensuring a smooth workflow in a modern shop environment. Ideal candidates will possess automotive knowledge and strong communication skills.

Benefits

Vacation eligibility in first year

Group RRSP eligibility after 90 days

Health and dental benefits on first day

Summer flex hours

Christmas break

Qualifications

• Understanding of automotive systems, parts, and repairs.
• Excellent communication and customer service skills.
• Ability to lift up to 60 pounds and withstand long periods of standing.

Responsibilities

• Assist management with customer vehicle service needs.
• Provide clear explanations of necessary repairs and maintenance.
• Keep customers informed about vehicle status.

Skills

Communication

Customer Service

Organizational Skills

Automotive Systems Knowledge

Process Adherence

Safety Orientation

Education

High school diploma or equivalent

Tools

Microsoft Office

Computerized Inventory Management System

Job description

Position : Service Advisor | Location: Milton, ON (401 & James Snow Parkway)

Company:MMTB Transit Solutions is Canada’s leader in repairing and refurbishing transit buses and highway coaches. Founded in 1973, we operate from a 10-acre multi-facility property which spans over 110,000 sq. ft. of interior workspace in Milton, Ontario. We are proud that our success comes from the quality and commitment of our people. We offer a collaborative work environment where everyone contributes their ideas on working smarter and more efficiently on an ongoing basis. If you have a great work ethic, put your customers first, and want to be challenged and grow with a dynamic team, then consider a career with MTB Transit Solutions.

Compensation:MTB Transit Solutions offers competitive compensation, annual bonus,
comprehensive benefits package, RRSP plan, and vacation time for full-time permanent employees.

Overview:MTB Transit Solutions is looking for a self-driven and motivated Service Advisor. The Service Advisor will be responsible for performing various tasks to support the day-to-day operations for the management team and company.

Some great perks when you work at MTB:

• Vacation eligibility in first year
• Group RRSP eligibility after only 90 days (with employer matching contribution)
• Health and dental benefits eligible on first day
• Summer flex hours – Friday shift ends at 12:30pm all summer
• Christmas break – Closed between Christmas and New Year’s Day

Duties:

• Assist management team on customer vehicle service needs for each individual unit.
• Provide clear and concise explanations of necessary repairs and maintenance.
• Communicate with technicians to ensure efficient workflow.
• Keep customers informed of vehicle status and progress.
• Keep work order paperwork in order and assist throughout each individual workload.
• Assist in managing detailed lists for customer on various work order defect lists.
• Assist and coordinate parts for various customer projects with parts department and operations team.
• Coordinate bus drivers for daily pickup and deliveries of units.
• Communicate with customers throughout jobs.

Qualifications:

• High school diploma or equivalent.
• Excellent communication, customer service, and organizational skills.
• Understanding of automotive systems, parts, and repairs is necessary.
• Experience dealing and understanding of automotive/truck schematic drawings.
• Experience with Microsoft Office and aptitude to learn a computerized inventory management and warehouse system.
• Demonstrated ability to follow processes and procedures.
• Safety oriented mindset.
• Ability to lift up to 60 pounds. Ability to withstand long periods of standing and bending.
• Legally able to work in Canada; and able to communicate in English

Working with MTB:

We work out of a bright, clean, and modern shop full of state-of-the-art equipment. We have a great working environment that is non-unionized, with many long-term employees.

Some more details that you might want to know:

• Our facility is just off the Highway 401 in Milton – easy commuter access.
• Shifts are Monday to Friday from 6:30 AM – 3:30 PM – no nights or weekends!!!!
• We’re also flexible with personal needs, vacation, and encourage recharging time away.

MTB values diversity and inclusion and encourage all qualified people to apply. We are looking to hire and will be contacting qualified applicants within a few days.