Service Advisor

BOBCAT OF HAMILTON; Hamilton; On-site; CAD 34,440 - 37,195; Full time

Benefits offered by this job

Health, dental, vision, disability and

life insurance

RRSP matching

Paid vacation and flexible time off

Ongoing training and development

On-site parking

Store discount

Job summary

Bobcat of Hamilton is seeking a Service Advisor to serve as the primary link between customers and our service team. You will manage inquiries, schedule repairs, and clearly communicate progress to deliver an exceptional service experience from start to finish.

This full-time, on-site role requires 1–3 years in customer service or service advisory, with a focus on organization, multitasking, and a positive, team-oriented approach. We offer competitive pay and benefits.

Qualifications

• 1-3 years of customer service or service advisor experience.
• Experience in equipment, construction, agricultural, automotive or heavy equipment is an asset.
• Knowledge of construction or landscaping equipment is an asset.
• Valid driver's licence with a clean driver's abstract.
• Minimum OSSD or equivalent; post-secondary education or technical certification is an asset.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities with the ability to prioritize multiple tasks.
• Positive attitude, strong work ethic and commitment to customer service.
• Willingness to participate in ongoing training and professional development.

Responsibilities

• Answer incoming phone calls and provide exceptional customer service.
• Schedule service appointments and coordinate repair timelines with technicians.
• Communicate repair progress, recommendations, and updates with customers.
• Respond promptly and professionally to emails, phone inquiries, and customer messages.
• Explain technical information to customers in a clear and understandable manner.
• Check equipment in and out of the dealership.
• Open, update, and close work orders while ensuring accuracy and completeness.
• Maintain accurate customer and service records.
• Work closely with the Service Manager, Shop Foreman, and technicians to ensure efficient workflow.
• Perform additional duties as assigned.

Skills

Customer service experience

Communication

Organization

Interpersonal skills

Education

OSSD or equivalent

Technical certification (asset)

Job description

About the Role

Looking for a workplace that values your career as much as your personal time? At Bobcat of Hamilton, we believe a rewarding career starts with a healthy work-life balance, ongoing professional development, and a supportive team environment.

We're currently seeking a customer-focused Service Advisor to join our growing service department. As the primary connection between our customers and service team, you'll play an essential role in delivering an exceptional service experience from start to finish. If you're organized, thrive in a fast-paced environment, and enjoy building strong customer relationships, we'd love to hear from you.

Key Responsibilities

• Answer incoming phone calls and provide exceptional customer service.
• Schedule service appointments and coordinate repair timelines with technicians.
• Communicate repair progress, recommendations, and updates with customers.
• Respond promptly and professionally to emails, phone inquiries, and customer messages.
• Explain technical information to customers in a clear and understandable manner.
• Check equipment in and out of the dealership.
• Open, update, and close work orders while ensuring accuracy and completeness.
• Maintain accurate customer and service records.
• Work closely with the Service Manager, Shop Foreman, and technicians to ensure efficient workflow.
• Perform additional duties as assigned.

Qualifications & Experience

• 1-3 years of customer service or service advisor experience.
• Previous experience in the equipment, construction, agricultural, automotive, or heavy equipment industry is considered an asset.
• Knowledge of construction or landscaping equipment is an asset.
• Valid driver's licence with a clean driver's abstract.
• Minimum OSSD or equivalent (GED). Post-secondary education or technical certification is considered an asset.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities with the ability to prioritize multiple tasks.
• Positive attitude, strong work ethic, and commitment to delivering exceptional customer service.
• Willingness to participate in ongoing training and professional development.

Why Join Bobcat of Hamilton?

At Bobcat of Hamilton, we invest in our people. We believe providing the right tools, training, and support allows our team members to build long-term, rewarding careers.

We offer:

• Competitive hourly wages ($25.00-$27.00 per hour)
• Comprehensive health, dental, vision, disability, and life insurance benefits
• RRSP matching program
• Paid vacation with flexible time off
• Ongoing training and professional development
• Supportive and team-focused work environment
• Employee discount
• On-site parking

About Bobcat of Hamilton

For more than 25 years, Bobcat of Hamilton has been providing equipment solutions to Hamilton and the surrounding area. Our commitment to delivering exceptional service, quality parts, equipment sales, rentals, and customer support has made us a trusted partner for contractors, municipalities, landscapers, and property owners throughout the region.

If you're passionate about customer service, enjoy working in a collaborative environment, and are looking to build your career with a company that values professionalism, teamwork, and work-life balance, we'd love to hear from you.

Job Type: Full-time

Pay: $25.00-$27.00 per hour

Benefits:

• Dental care
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible language requirement:

• French not required

Work Location: In person