Service Advisor

Mercedes-Benz of Richmond; Halifax Regional Municipality; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive industry is seeking a Service Advisor in Halifax Regional Municipality. This role involves managing customer service needs, ensuring satisfaction, and coordinating service appointments. Ideal candidates will have strong communication skills and previous experience in customer service, preferably in the automotive sector. The position offers a competitive salary, benefits, and opportunities for professional development.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Ongoing Training

Qualifications

• Previous experience as a Service Advisor or in a customer service role.
• Proficient in using computer systems related to automotive service.

Responsibilities

• Greet customers and assist with their service needs.
• Schedule service appointments and provide accurate estimates.
• Ensure timely and efficient completion of all service work.

Skills

Communication

Organizational Skills

Time Management

Education

Valid driver's license

Tools

Computer Systems

Job description

5 days ago Be among the first 25 applicants

Direct message the job poster from Mercedes-Benz of Richmond

General Manager at Mercedes-Benz of Richmond

About Us :

At Mercedes-Benz of Richmond, we are committed to providing exceptional service to our customers. Our state-of-the-art facility and dedicated team ensure that every vehicle receives the utmost care and attention. We are looking for a professional and customer-focused Service Advisor to join our team and help us continue our tradition of excellence.

Job Description :

As a Service Advisor, you will be the primary point of contact for our customers' service needs. Your role is to ensure that each customer receives a high level of service and satisfaction. You will be responsible for managing service appointments, providing accurate estimates, and ensuring timely and efficient completion of vehicle repairs and maintenance.

Key Responsibilities :

• Greet customers and assist with their service needs
• Schedule service appointments and coordinate with the service team
• Provide accurate estimates for repair and maintenance services
• Communicate with customers about their vehicle's status and any additional services needed
• Ensure timely and efficient completion of all service work
• Maintain accurate records of service orders and customer interactions
• Address and resolve any customer concerns or complaints promptly
• Promote additional services and maintenance programs to customers
• Collaborate with the parts and service team to ensure a seamless service experience

Qualifications :

• Previous experience as a Service Advisor or in a customer service role, preferably in the automotive industry
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to work in a fast-paced environment and handle multiple tasks
• Proficient in using computer systems and software related to automotive service
• Knowledge of automotive repair and maintenance processes is a plus
• Valid driver's license and clean driving record

Benefits include a competitive salary and commission structure, health, dental, and vision insurance, paid time off and holidays, ongoing training and professional development opportunities, and a friendly and supportive work environment.

Seniority level

• Entry level

Employment type

• Full-time
• Motor Vehicle Manufacturing

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Service Advisor • Halifax Regional Municipality, NS, Canada