Service Advisor

Capital Automotive Group; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Job summary

Capital GMC Buick Edmonton is seeking a Service Advisor to welcome customers, explain vehicle concerns, prepare estimates, and coordinate with technicians to deliver top-tier service. This role emphasizes clear communication, honesty, and a commitment to customer satisfaction.

Join us for our in-house job fair and be part of a multi-year award-winning dealership with strong employee culture and growth opportunities across Western Canada.

Qualifications

• Friendly, confident communicator with experience in customer-facing roles.
• Team player with a drive to hit goals and deliver results.
• Adaptable in fast-paced environments and able to manage multiple tasks.
• Valid driver's license required to test drive and accompany customers.
• Previous dealership service experience is an asset.

Responsibilities

• Welcome customers with a smile and genuine interest in their needs.
• Diagnose and explain vehicle concerns in clear, simple terms.
• Prepare transparent cost estimates and repair orders.
• Stay connected with customers throughout their visit – no surprises.
• Work closely with technicians and parts team to keep operations smooth.
• Deliver top-tier results in customer satisfaction and service excellence.

Skills

Customer-facing

Team player

Adaptable

Driver's license

Dealership experience

Job description

Company: Capital GMC Buick Inc./DBA Capital GMC Buick Edmonton

Join us for our in-house job fair on Wednesday, October 14th from 12:00 PM to 7:00 PM – on-the-spot interviews will be conducted!

Shift Your Career into High Gear

You know cars. You know people. And you know how to make every service visit feel effortless. If that sounds like you, it's time to join the team at Capital GMC Buick where we take pride in doing things differently. We are a multi-year award-winning dealership boasting exceptional employee culture scores and tenured staff, which contributes to our incredible success. You want to be a part of this!! We're looking for a Service Advisor who brings energy, honesty, and a commitment to making customers feel at ease.

What You'll Do

• Welcome customers with a smile and genuine interest in their needs
• Diagnose and explain vehicle concerns in clear, simple terms
• Prepare transparent cost estimates and repair orders
• Stay connected with customers throughout their visit – no surprises, just great service
• Work closely with our technicians and parts team to keep everything running smoothly
• Deliver top-tier results in customer satisfaction and service excellence

What's In It for You (The Capital Advantage)

• Competitive pay plans that are reviewed regularly.
• Paid flex time and predictable scheduling so you can actually enjoy your time off.
• Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program.
• Employee discounts on vehicle purchases, parts, and servicing, corporate cell phone plan rates, years of service recognition gifts, and more!
• Optional RRSP deductions – because long-term matters, too.
• We prioritize promoting from within. You'll get ongoing training and opportunities to grow your career across our Western Canadian network.
• A maternity leave top-up program and paid bereavement time so you can prioritize what matters most.

What We're Looking For

• Friendly, confident communicator with experience in customer-facing roles
• Team player with a drive to hit goals and deliver results
• Adaptable nature that thrives in fast-pace environments
• Valid driver's license and a passion for the automotive industry
• Previous experience in a service or dealership environment is an asset

About Capital Automotive Group

At Capital GMC Buick, every customer counts and every team member matters. #INDHP At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location. Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process. There is one clear answer on how we've become a leading provider in the automotive industry. It's the people at Capital Automotive Group who make us who we are. They come from a variety of professional backgrounds, at all career levels from the most junior to the most senior. If you share our commitment to doing what's best for our customers, enjoy working in teams and hold yourself to the highest ethical standards, you will fit right in.