Service Advisor

The Driving Force Group; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the trucking industry seeks a Service Advisor in Edmonton. You'll manage customer service, handle service appointments, and work closely with technicians to ensure efficient vehicle repairs. With a focus on safety and employee growth, the company offers competitive wages, health benefits, and a supportive work environment.

Benefits

50% off vehicle rentals at DRIVING FORCE location

RRSP matching program

3 weeks accrued vacation

5 wellness days

PPE Allowance

Qualifications

• Prior experience in a Service Advisor role is an asset.
• Strong computer skills and competency in Microsoft Office, particularly Excel.
• Must be fluent in English.

Responsibilities

• Schedule appointments for truck service and repairs.
• Review previous work history and advise customers on recommended repairs.
• Communicate effectively with customers about repairs and services.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Technical aptitude

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

10931 184 St NW, Edmonton, AB T5S 0A6, Canada

Job Description

Posted Friday, May 30, 2025 at 8:00 AM

In 1996, Hino Central first set up shop in a small shared space. Today, we run a group of state-of-the-art locations in Edmonton, Calgary and Langley. We’ve been nationally recognized as an industry leader, and we’re a proud division of Eledone Management, part of The Driving Force Group of Companies. At Hino Central, you can count on our decades of experience, the toughest trucks for every job, unmatched service and the best value and coverage in the business.

Hino Central is looking for a Service Advisor to join our team in Edmonton.The Service Advisor will be responsible to provide professional, safe and reliable service to our internal and external customers, e xperience with Parts is considered an asset.

Why work with us?

You matter, we support you. We pay competitive wages based on experience as well as extended health benefits, including dental.
Commitment To Safety . A “safety first” working environment, with modern shop equipment and tools, and a clean workspace. To go a step even further, we provide our team members PPE Allowance!
We take care of our people. You get 50% off vehicle rentals at any DRIVING FORCE location. We offer you our company RRSP matching program, to look after your future
Work/Life balance is important . You get 3 weeks accrued vacation, a flexible working environment, as well as 5 wellness days to focus on yourself or your loved ones.
We want you to grow. Our fun and inclusive company culture enables our employees to grow their careers with us. You get hands-on training and a path forward in the company if you want to develop your career.

Main responsibilities

• Schedule appointments for truck service and repairs
• Service check-ins, triage and track workflow of vehicles through shop for a timely repair and return to service.
• Review previous work history, open recalls and outstanding services and advise customers on recommended repairs.
• Provide solution to address customer’s needs and wants
• Identify possible warrantable repairs in conjunction with the Service Manager
• Review account status and collect payments as and when required
• Filing of invoices and capturing data as required
• Consult with technicians about necessary repairs, estimates and alternative repair options.
• Distribution and allocation of work to technicians
• Communicate effectively with customers by advising on recommended repairs, services, estimates as well as warranty coverages, and giving feature/benefit presentations
• Ensure follow up to customers in a timely and efficient manner to provide ongoing updates on changes to services/vehicle repairs, estimates and repair completion
• Communicate with suppliers and vendors as required

Qualifications

• High school diploma or equivalent
• Previous experience in a Service Advisor role is an asset
• Valid Driver’s License with Driver’s Abstract acceptable to TDF Group’s Driver and Vehicle Safety Program
• Due to fiduciary responsibility, pre-hire Criminal Security Clearance and Credit Check is required
• Strong interpersonal, organizational and communication skills, both written and verbal
• A technical aptitude
• Must be fluent in the English language
• Parts experience considered an asset
• A commitment to customer service and a team player
• Ability to solve problems independently following company guidelines and policies
• Strong computer skills and competency in Microsoft Office, particularly Excel
• Ability to handle multiple tasks and work in a fast-paced environment

HINO Central is an equal opportunity employer that embraces diversity in the workplace and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.

10931 184 St NW, Edmonton, AB T5S 0A6, Canada