Service Advisor

Halifax Public Libraries invites INTERNAL and EXTERNAL applications for the part-time, permanent, Service Advisor position at Dartmouth North Public Library.

This is a unionized position. Preference will be given to internal applicants from the NSUPE Local 14 bargaining unit.

Halifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants’ needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs.

ABOUT THE BRANCH

Dartmouth North Public Library is a unique branch serving a vibrant and diverse community. Located in a busy community centre, the library is a regular stopping place for many residents, including children and teens who attend the library independently. We are a lively community space which extends onto an outdoor patio and is filled with activities that support food security, programs, and conversations. The branch works closely with many service partners to collectively support our community.

KEY RESPONSIBILITIES

As a Service Advisor at Halifax Public Libraries, you will:

Working with Public Service:

• Build, support and facilitate positive relationships with all library users.
• Answer customer questions and provide information including readers’ advisory services and refer to appropriate staff as needed.
• Handle cash, credit and debit transactions (e.g. fines, refunds, and voids).
• Perform opening and closing duties for the branch (e.g. balancing cash, preparing deposits, and maintaining cash float).
• Foster a safe environment for library staff and users by proactively monitoring public use of facilities.
• Respond to safety concerns, address comments and complaints, and prepare incident reports as required.
• Promote and display materials, programs, and services.
• Assist with Service Support duties as required.

Working with Material Handling:

• Check out materials and assist customers with self-check-out.
• Handle registration and maintenance of library user accounts.
• Select and refer materials for specific clients (e.g. Home Delivery, Borrow by Mail, ELL and Literacy tutors and learners, Preschool Grab Bags).
• Provide collection maintenance support:
• Sort, process, repair or discard library materials.
• Resolve problem items (e.g. mismatches, missing pieces).

Working with Programming:

• Host, facilitate and/or deliver programs, event guests and library tours.
• Plan program activities within established frameworks or in an area of personal expertise.
• Promote or provide library services at community sites.

Working with Technology:

• Assist customers in the use of the library catalogue, the library’s electronic resources, Internet, social media, and word processing.
• Assist customers with personal electronic devices such as tablets and phones.
• Assist customers with printing, scanning, photocopying, and faxing.
• Troubleshoot library computers and related equipment.

Other:

• Display, promote, and perform work duties in a positive and safe way and display safety awareness at all times.
• Support and show leadership by working to health and safety standards, following health and safety policies and procedures, and encouraging colleagues to work to the same standards by reporting incidents, hazardous conditions, and improvement possibilities.

DO YOU HAVE WHAT IT TAKES?

Education and Experience:

• Completion of Grade Twelve (12) or equivalent & three (3) years of related experience.

Related experience can come from a number of sources such as volunteer work, community work, customer service, hospitality, or retail experience.

Required:

• Read and write English.
• Intermediate technology skills, including: willingness to learn and experiment with additional tools and technologies, willingness to support others in learning technical skills and concepts.

Asset:

• Fluency in a second language.
• Previous work experience in a library.
• Experience with public speaking, performance or hosting events.