Service Advisor

First Truck Centre; City of Lloydminster; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the automotive industry is seeking a Service Advisor for their Lloydminster location. The ideal candidate will excel in customer service, possess strong organizational skills, and have a valid Class 5 driver's license. This role involves greeting customers, scheduling repairs, and managing invoicing, all aimed at providing a high-quality customer experience.

Benefits

Employer-paid technical training

Paid vacation time

Qualifications

• Great customer service skills both in person and over the phone.
• Strong organizational skills and attention to detail.
• Confidence using computer systems and scheduling tools.

Responsibilities

• Greet customers and book appointments.
• Write up work orders and schedule repairs.
• Invoicing and selling repairs recommended by technicians.

Skills

Customer service

Organizational skills

Attention to detail

Multi-tasking

Computer systems proficiency

Education

Valid Class 5 driver's License

Job description

First Truck, doing business as Velocity Truck Centres, is looking for a SERVICE ADVISOR who excels at creating a high-quality customer experience to work in our Lloydminster, Alberta location. We believe in TRAINING our employees and promoting from within the organization, creating a culture that believes in fostering a better tomorrow.

Compensation Plan

• Competitive hourly rate - $21 / hr.
• Employer-paid technical training as required.
• Paid Vacation time

Primary Job Functions

• Greet customers, book appointments, write up work orders, and schedule repairs.
• Invoicing.
• Sell repairs and services recommended by the technician.
• Follow up with customers and keep them updated.
• Explain all work performed and charges.

Qualifications

• Great customer service both in person and over the phone, verbally and in writing.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks at once.
• Confidence using computer systems, writing reports, and using scheduling tools.
• Self-starter and able to work in a fast-paced, detailed, and process-driven environment.
• Previous experience in the automotive or trucking industry is an asset.
• Valid Class 5 driver's License.

First Truck Centre, doing business as Velocity Truck Centres, aims to provide unparalleled support by offering various sales, vehicle maintenance, parts, collision, and financing services to the industry. We believe in living our values, serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is growing in Alberta in British Columbia now with eighteen branches. We also have over 100 branches globally spanning the USA, Mexico, and Australia. We value career growth and are looking for like-minded individuals to join our team.

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