Service Advisor

Tirecraft; Central Ontario; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at a leading tire and automotive service provider as a Commercial Service Advisor. This role is perfect for those who thrive on delivering exceptional customer service and have a passion for problem-solving. You will be the key contact for clients, guiding them through their service needs while ensuring a smooth operational flow. With a focus on teamwork and customer satisfaction, you will contribute to a vibrant work environment where your skills can shine. This position offers a unique opportunity to grow in a supportive atmosphere, with potential for future ownership through an Employee Stock Ownership Plan. If you are ready to make a difference, apply today!

Benefits

Health and Dental Coverage

Employee Assistance Program

Employee Purchase Program

Birthday Off with Pay

Endless Paid Training

Ministry Certification(s) Available

Future Ownership Opportunities

Qualifications

• Previous experience in a leadership role is highly valued.
• Basic mechanical and tire understanding is beneficial.

Responsibilities

• Write work orders and manage service calls efficiently.
• Provide exceptional customer service at the front counter.

Skills

Customer Service

Problem-Solving

Communication Skills

Leadership Experience

Education

High School Diploma

Tools

Computer Literacy

Job description

Tirecraft, Simcoe

Tirecraft Ontario is a proudly owned and operated expert in tires and automotive services. We are searching for a motivated Commercial Service Advisor. Are you ready to be the driving force behind exceptional service? Join our team as a Commercial Service Advisor and experience the thrill of connecting customers with top-tier automotive solutions. Your passion for problem-solving and customer care will shine as you navigate clients through service needs. Step into a dynamic role where your expertise meets unparalleled service!

Benefits:

• Benefits Package including Health and Dental coverage + more
• Employee Assistance Program (EAP)
• Employee Purchase Program (deals deals deals!)
• Birthday off with pay
• Endless paid training
• Ministry Certification(s) available
• Future ownership opportunities; Employee Stock Ownership Plan

Responsibilities:

• Write up work orders for all sales and service transactions and present to the Technicians
• Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly
• Invoice all product and service sales once complete and process payment immediately
• Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service
• Monitor all service activities to ensure work is completed on a “first in – first out” basis and that it is completed in a timely manner
• Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop
• Complete product adjustments, including manufacturer claim forms, on a timely basis
• Maintain product and service displays in a marketable and clean appearance

Qualifications:

• Previous experience in a leadership position
• Previous experience in retail and commercial tire/automotive industry an asset
• Valid Driver’s License with a clean abstract
• Computer literate
• Basic mechanical and tire understanding
• Strong communication skills (verbal and written)

Interested applicants can apply by submitting their resume via this ad. We appreciate all interested applicants; however, only those selected for an interview will be contacted.

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.