Service Advisor

capitalauto; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay plans

Paid flex time

Medical and dental benefits

Short-Term and Long-Term disability

Health Spending Account

Employee Family Assistance Program

Vehicle purchase/parts/service staff &

Cell phone plan rates

Years of service recognition gifts

RRSP deductions

Career growth across Western Canadian

Job summary

Crowfoot Chrysler Dodge Jeep Ram FIAT is seeking a Service Advisor in Calgary to guide customers through their service experience and translate maintenance needs into clear recommendations.

You'll schedule appointments, identify concerns, and collaborate with technicians to keep repairs on track while ensuring customers feel confident and valued throughout their visit.

Qualifications

• Proven customer service experience in fast-paced settings.
• Ability to explain repair concepts clearly to customers.
• Strong organization to manage appointments and schedules.
• Valid driver's license with clean driving record.
• Willingness to learn and adapt in a dealership environment.

Responsibilities

• Welcome and assist customers throughout their service visit
• Schedule and prepare customer appointments
• Identify vehicle concerns through conversations and walk-arounds
• Communicate repair and maintenance recommendations clearly and professionally
• Prepare estimates and repair orders with transparency
• Coordinate with technicians and parts staff to keep repairs on track
• Provide updates and follow up to ensure customer satisfaction
• Help achieve customer satisfaction and sales goals

Skills

Customer service

Communication skills

Multitasking

Driver's license

Problem solving

Job description

Company: 2640400 Alberta Ltd./DBA Crowfoot Chrysler Dodge Jeep Ram

Are you a people person who loves solving problems and delivering exceptional customer service?

Join our team at Crowfoot Chrysler Dodge Jeep Ram FIAT as a Service Advisor and become the trusted link between customers and our technicians.

In this fast-paced role, you'll guide customers through their service experience, communicate repair recommendations, coordinate with technicians, and help ensure every customer leaves feeling confident and valued.

What You’ll Do

• Welcome and assist customers throughout their service visit
• Schedule and prepare customer appointments
• Identify vehicle concerns through customer conversations and vehicle walk-arounds
• Communicate repair and maintenance recommendations clearly and professionally
• Prepare estimates and repair orders with transparency
• Coordinate with technicians and parts staff to keep repairs on track
• Provide updates and follow up to ensure customer satisfaction
• Help achieve customer satisfaction and sales goals

What You’ll Bring

• Positive, energetic, and professional attitude
• Strong communication and customer service skills
• Ability to build trust and relationships with customers
• Strong organizational and multitasking abilities
• Valid driver's license with an acceptable driving record

Bonus Points For

• Service Advisor experience
• Automotive sales or customer service background

What's In It for You (The Capital Advantage)

• We're one of Canada's Best Managed Companies for a reason!
• Financial Stability: Competitive pay plans that are reviewed regularly.
• True Work/Life Balance: Paid flex time and predictable scheduling so you can actually enjoy your time off.
• Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program.
• Incredible Perks: Employee discounts on vehicle purchases, parts, and servicing, corporate cell phone plan rates, years of service recognition gifts, and more!
• Investment in Your Future: Optional RRSP deductions - because long-term matters, too.
• Career Velocity: We prioritize promoting from within. You'll get ongoing training and opportunities to grow your career across our Western Canadian network.
• Family First: A maternity leave top-up program and paid bereavement time so you can prioritize what matters most.

If you're motivated by helping people, building trust, and creating outstanding customer experiences, we'd love to hear from you.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.