SERVICE ADVISOR

Mercedes-Benz Country Hills; Calgary; On-site; CAD 72,000 - 88,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Onsite parking

Employee discounts

Job summary

Mercedes-Benz Country Hills in Calgary, Alberta, seeks a Service Advisor who blends technical expertise with hospitality to deliver a luxury service journey from first consultation to post-service follow-up.

Ideal candidates have 1–2 years of automotive service advising, proven ability to serve premium clients, strong communication and organizational skills, and a drive to uphold the brand's five-star standards. Video submissions may be required.

Qualifications

• 1–2 years of automotive service advising experience.
• Experience serving premium, high-expectation clientele.
• Strong communication and emotional intelligence.
• Excellent organizational and time-management skills.
• Valid driver’s license with clean record.
• Experience with PBS and proficiency in MS Office and Outlook is a plus.

Responsibilities

• Serve as trusted brand ambassador for Mercedes‑Benz values of integrity, sophistication, and excellence.
• Build lasting client relationships through personalized, attentive service.
• Conduct professional service consultations and present well-informed recommendations.
• Manage a high–value client portfolio with exceptional attention to detail.
• Collaborate closely with technicians and internal teams to deliver timely, accurate service.
• Follow up post-service to ensure satisfaction and reinforce client loyalty.

Skills

Client management

Communication skills

Time management

Hospitality mindset

Premium clientele

Tools

PBS

Outlook

MS Office

Job description

Service Advisor – Luxury Automotive Experience

Mercedes‑Benz Country Hills | Calgary, Alberta

At Mercedes‑Benz Country Hills, service is more than a transaction, it is a refined, personalized experience. We are seeking a Service Advisor who combines technical expertise with a hospitality‑driven mindset to consistently exceed the expectations of our discerning clientele. This role is ideal for someone with 1-2 years of service advising experience and a polished professional who takes pride in representing one of the world’s most prestigious automotive brands.

About Mercedes‑Benz Country Hills

Mercedes‑Benz Country Hills is a premier luxury automotive dealership and a proud member of the McManes Automotive Group. As an authorized Mercedes‑Benz retailer, we are committed to craftsmanship, innovation, and delivering a seamless ownership experience defined by proactive communication, trust, and personal attention.

As the next step in our hiring process, select candidates will be required to complete a brief video submission.

Benefits

• Competitive commission‑based compensation, $80,000+ annually
• Opportunities for career growth and professional development
• Comprehensive health benefits, Health Spending Account, and RRSP matching
• Onsite parking and The Benz Bistro
• Employee and family vehicle and service discounts
• A collaborative, forward‑thinking culture within a state‑of‑the‑art facility
• A part of McManes Automotive group

The Service Experience You Will Deliver

As a Service Advisor, you are the primary point of contact and relationship manager for our clients. You will guide each customer through a seamless service journey all the way from initial consultation to post‑service follow‑up. You will ensure every interaction reflects the standards of a luxury hospitality environment.

Responsibilities

• Serving as a trusted brand ambassador, embodying Mercedes‑Benz values of integrity, sophistication, and excellence
• Building and maintaining long‑term client relationships through personalized, attentive service
• Conducting professional service consultations and presenting well‑informed, confident recommendations
• Managing a high‑value client portfolio with exceptional attention to detail
• Collaborating closely with technicians and internal teams to deliver timely, accurate service
• Following up post‑service to ensure complete satisfaction and reinforce client loyalty

What Sets You Apart

We are looking for more than experience. We are seeking excellence.

Requirements

• 1-2 years of automotive service advising experience
• Proven ability to serve premium, high‑expectation clientele
• Strong communication skills and emotional intelligence
• Exceptional organizational and time‑management abilities
• Confidence working independently in a fast‑paced, performance‑driven environment
• Commitment to delivering consistent, five‑star customer experiences
• Experience with PBS and proficiency in MS Office and Outlook are assets
• Valid Class 5 driver’s license with a clean driving record

Thank you for considering a career at Mercedes-Benz Country Hills!

We value your privacy and are committed to maintaining the confidentiality of your application.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants.

We thank you for your interest, however, only those applicants selected for an interview will be contacted.