Server - The Rabbit Hole

Oliver & Bonacini Hospitality; Toronto; On-site; CAD 20,000 - 28,000; Full time

Benefits offered by this job

Gratuities

Health, dental, vision benefits

Gym discount

Employee Assistance Program

50% dining discount for you and guests

Internal career opportunities

Job summary

Oliver & Bonacini Hospitality is hiring for a Server position at The Rabbit Hole in Toronto. The role focuses on delivering an engaging guest experience through expert knowledge of food and beverage, adherence to service steps, and accurate POS entries.

Join a dynamic team with strong gratuities, comprehensive benefits, and a 50% dining discount for you and up to three guests. Availability evenings, weekends, and holidays is expected, with a commitment to guest satisfaction and safety.

Qualifications

• 2+ years serving experience in a similar environment.
• Valid Smart Serve Certification required.
• Strong attention to detail with accuracy and consistency.
• Ability to stay calm, professional, and efficient in a fast-paced setting.
• Excellent organizational skills with a demonstrated ability to drive sales.
• Flexible availability including evenings, weekends and holidays.
• Legally eligible to work in Canada.

Responsibilities

• Create a positive guest experience through interaction and adherence to the steps of service.
• Be knowledgeable of all food and beverage items to make recommendations.
• Answer questions about food, beverages, wine and other restaurant services.
• Utilize seat-specific ordering to ensure proper food delivery at the table.
• Ensure accuracy when entering information into the POS system.
• Monitor food quality and presentation standards.
• Ensure guests are satisfied with food and service.
• Respond promptly and courteously to guest requests or concerns.
• Maintain section cleanliness and keep materials organized.
• Know causes of food contamination and prevention methods.
• Follow all food safety standards and systems.
• Accommodate special requests, including allergies.
• Complete opening, closing and side-duties efficiently and safely.
• Perform other duties as assigned.

Skills

Communication skills

Multitasking

Organization

Attention to detail

Customer service

Education

Smart Serve Certification

Job description

Company Description

Located in the heart of Toronto’s Financial District, The Rabbit Hole is a fun, energetic destination where every visit is full of surprises. Joining us means diving into a world of clever, approachable sharing plates, inventive cocktails, and warm, engaging service. You’ll delight guests with memorable experiences, bring personality and passion to every interaction, and help create an atmosphere that’s as playful as it is inviting. This is the perfect setting for hospitality professionals who thrive on creativity, energy, and the unexpected twists that make dining unforgettable.

What's in it for you?

• Gratuities
• Comprehensive health, dental, and vision benefits, including enhanced mental health coverage
• Discounted gym membership
• Access to our Employee Assistance Program for confidential support
• 50% dining discount at all O&B restaurants for you and up to three guests
• Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await!

Job Description

Under the direction of the Front of House Management Team, Servers are extremely knowledgeable about all food and beverage items in the restaurant. By adhering to the steps of service they answer questions, provide recommendations and create a positive guest experience. Servers maintain a clean section and monitor food quality to ensure all items are held to O&B presentation standards. Through knowledge, accuracy and efficiency our servers provide the upmost satisfaction to our guests.

The day to day:

• Create a positive guest experience through interaction and adherence to the steps of service
• Be knowledgeable of all food and beverage items in order to make recommendations
• Answer questions about food, beverages, wine and other restaurant functions and services
• Utilize seat-specific ordering so to not auction food when it is delivered to the table
• Ensure accuracy when entering information into the POS system
• Monitor food quality and presentation standards
• Ensure guests are satisfied with their food and service
• Respond promptly and courteously to any guest request or concern
• Monitor the cleanliness of section and ensure all materials and areas are clean and free from clutter
• Be thoroughly familiar with the causes of food contamination and the methods of prevention
• Follow all food safety standards and systems
• Be aware of any special requests, inclusive of guest allergies
• Complete opening, closing and side-duties efficiently and safely
• Other duties as assigned or required

Qualifications

• Minimum of 2 years of serving experience in a similar environment
• Valid Smart Serve Certification required
• Strong attention to detail with a commitment to accuracy and consistency
• Ability to remain calm, professional, and efficient in a fast-paced environment
• Excellent organizational skills with a demonstrated ability to drive sales
• Proven ability to multitask and prioritize effectively
• Strong oral and written communication skills
• High level of food and beverage product knowledge
• Ability to maintain professional urgency and momentum throughout shifts
• Flexible availability, including evenings, weekends, and holidays as needed
• Legally eligible to work in Canada

Additional Information

This is a current vacancy.

Wage: $17.60 + shared gratuities

AI Disclosure
To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.

Accessibility & Accommodation
Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Equity, Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.