Server, Social

Accorhotel; Banff; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Pension plan

Travel discounts

Staff discounts

Complimentary meal

Job summary

Rimrock Banff is seeking a Server to join Social at Rimrock Banff, Emblems Collection. You will deliver energetic, precise service in a fast-paced setting, with a focus on guest experience and hospitality.

The role requires Alberta ProServe, 2+ years of serving in reputable venues, and comfort with Micros POS and cash handling. Full-time, on-site with benefits and staff perks.

Qualifications

• Grade 12 or equivalent is required.
• 2+ years serving in high-volume settings.
• Strong beverage knowledge and guest service skills.
• Comfort with Micros POS and handling cash/card transactions.

Responsibilities

• Provide warm, timely service in a high-energy bar/dining environment.
• Take accurate orders, enter into Micros POS, ensure prompt delivery.
• Recommend beverages and menu pairings with confidence.
• Support bartenders and teammates to ensure smooth service.
• Adhere to Health & Safety protocols at all times.

Skills

Communication skills

Customer service

Cash handling

Education

Grade 12 or equivalent

Tools

Micros POS

Job description

A fantastic opportunity has arisen for a Server to join the vibrant and energetic venue, Social, at Rimrock Banff, Emblems Collection.

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

This role is about more than taking orders, it’s about bringing energy, professionalism, and precision to every table. As a Social Server, you’ll thrive in a high-volume, fast-paced environment where your product knowledge, attentiveness, and enthusiasm directly shape the guest experience. With a balance of technical skill and authentic hospitality, you ensure every visit to Social is both fun and flawlessly executed.

Key Responsibilities

Guest Connection

• Provide warm, timely, and engaging service in a high-energy bar and dining environment.
• Take accurate food and beverage orders, enter them into the Micros POS, and ensure prompt delivery.
• Offer beverage and menu recommendations with confidence, showcasing your knowledge of wine, beer, cocktails, and food pairings.
• Share tips and insights on local Banff attractions and experiences.
• Anticipate guest needs, personalize service, and build meaningful rapport through attentive interactions.
• Support bartenders and teammates to ensure consistent, efficient service delivery.

Operational Excellence

• Set up, maintain, and reset your section efficiently throughout each shift.
• Keep service areas stocked, polished, and organized under pressure.
• Assist with bar service including pouring wine, beer, and mixing simple cocktails.
• Support smooth service flow by running drinks, clearing tables, and helping wherever needed.
• Complete side duties including stocking, glass polishing, and general closing tasks.
• Adhere to Health & Safety and Alcohol Service protocols at all times.

Team & Culture

• Contribute to a culture of accountability, precision, and hospitality within a high-performing service team.
• Communicate clearly and respectfully with guests, colleagues, and kitchen/bar teams.
• Embody the values of care, excellence, and purpose in every guest interaction.
• Remain composed and efficient during peak volume with a consistent, professional demeanor.

What You Bring

• Completion of Grade 12 or equivalent.
• Alberta ProServe Certification (required).
• 2+ years of serving experience in a high-volume restaurant, bar, or lounge.
• Strong beverage knowledge, including cocktails, beer, and wine.
• Excellent communication skills and the ability to remain calm and organized in fast-paced environments.
• Ability to lift up to 25 lbs, carry trays, and remain on your feet for long shifts.
• Availability for varied shifts including evenings, weekends, and holidays.
• Comfort using Micros POS and handling cash/card transactions.

Bonus If You Bring

• Previous bartending or bar support experience
• Experience working in the Bow Valley or Banff hospitality scene
• Multilingual communication skills
• Genuine interest in developing deeper beverage knowledge

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affir­mation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [e-mail], and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.