Server, REIGN Restaurant (Full-Time)

Fairmont Hotels & Resorts; Toronto; On-site; CAD 28,000 - 40,000; Full time

Job summary

Join a prestigious hotel in Toronto as a server, where you'll provide exceptional dining experiences and uphold the high standards of Fairmont Royal York. This role requires a passion for hospitality, teamwork, and a commitment to guest satisfaction. If you're ready to contribute to a storied landmark and grow in a supportive environment, we invite you to apply.

Qualifications

• Previous experience in a restaurant or food and beverage setting.
• Availability to work breakfast and lunch shifts.

Responsibilities

• Provide personal, friendly, and efficient service to guests.
• Maintain knowledge of menu items and hotel promotions.
• Assist co-workers and ensure guest satisfaction.

Skills

Interpersonal Skills

Team-Oriented Attitude

Education

Smart Serve Certification

OTEC Certification

Job description

Company Description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth. Today, it continues to symbolize timeless elegance and modern sophistication, blending tradition with innovation. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is undergoing a transformation for a zero-carbon century ahead.

Job Description

To act as a personal representative of the hotel by providing guests with service that reflects the high standards of the Fairmont Royal York. The overall dining experience is essential; therefore, you, the server, must have a thorough understanding of the operation, menus (including wine, à la carte, and promotional menus), and be able to suggestively upsell to benefit the hotel, shareholders, and yourself.

• Report to duty punctually to maintain the integrity of co-workers and guests.
• Consistently offer personal, friendly, and efficient service.
• Clear all dishes, deliver meals, and present cheques professionally and discreetly.
• Have full knowledge of the menu, beverage lists, and hotel promotions.
• Take corrective action when dealing with dissatisfied guests to ensure guest satisfaction.
• Be knowledgeable about menu items, garnishes, contents, and preparation methods; be ready to answer guest questions clearly and concisely.
• Maintain teamwork and good work ethics by assisting co-workers without compromising the guest dining experience.
• Understand shift end reports, cash/non-cash transactions, and deposit procedures.
• Read and understand all hotel policies, procedures, and departmental standards.
• Follow restaurant procedures for order taking, reservations, table setting, and guest service standards.
• Be aware of safety and sanitation when handling food and beverages.
• Understand work sections and side duties assigned.
• Attend pre-shift, weekly, and monthly meetings for effective communication.
• Follow the hotel’s recycling program and procedures.
• Immediately report any accidents involving guests, co-workers, or yourself.
• Share suggestions or concerns to improve guest experience and operations.
• Operate all equipment used in the outlet.
• Be familiar with other hotel outlets, services, and offices, including location, hours, and offerings.

Qualifications

• Availability to work breakfast and lunch shifts.
• Previous experience in a restaurant or food and beverage setting.
• Excellent interpersonal skills and a team-oriented attitude.
• Smart Serve certification.
• Must be of legal age to serve alcohol.
• OTEC certification is an asset.

Physical Aspects of the Position

• Constant standing and walking during shifts.
• Frequent lifting and carrying up to 30 lbs.
• Regular kneeling, pushing, pulling, and lifting.
• Frequent use of ladders, stairs, and ramps.

Additional Information

Join Our Future

If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we invite you to apply and help shape the future of Toronto’s treasured landmark.

Visa Requirements: Must be legally eligible to work in Canada. The hotel cannot assist with work authorization.

Accommodations: We support applicants requiring accommodations during the application or interview process. Please contact us at [e-mail] in confidence.

Diversity & Inclusion: We believe in the strength of our diverse team and are committed to fostering an inclusive environment. We are an Equal Opportunity Employer and welcome all qualified candidates to apply.