Server - La Plume

Oliver & Bonacini Hospitality; Toronto; On-site; CAD 20,000 - 28,000; Full time

Benefits offered by this job

Gratuity Sharing

Gym Discount

Employee Assistance Program

50% dining discount for you and up to

3 guests

Training and development opportunities

Health, dental and vision benefits

Career opportunities

Job summary

Oliver & Bonacini Hospitality's La Plume in The Well, Toronto, is seeking a knowledgeable Server to deliver guest experiences by following steps of service and recommending food and beverages. With a minimum of 2 years in a similar setting and a valid Smart Serve certificate, you will maintain a polished section, ensure accuracy in the POS system, and respond promptly to guest requests.

This full-time role offers gratuity sharing and a 50% dining discount for you and up to 3 guests.

Qualifications

• Minimum of 2 years of serving experience in a similar environment.
• Valid Smart Serve Certification required.
• Strong attention to detail with a commitment to accuracy and consistency.
• Ability to remain calm, professional, and efficient in a fast-paced environment.
• Excellent organizational skills with a demonstrated ability to drive sales.
• Proven ability to multitask and prioritize effectively.
• Strong oral and written communication skills.
• High level of food and beverage product knowledge.
• Flexible availability, including evenings, weekends, and holidays as needed - Full time position.
• Legally eligible to work in Canada

Responsibilities

• Create a positive guest experience through interaction and adherence to the steps of service.
• Be knowledgeable of all food and beverage items to make recommendations.
• Answer questions about food, beverages, wine and other restaurant functions and services.
• Utilize seat-specific ordering to avoid auctioning food when delivered to the table.
• Ensure accuracy when entering information into the POS system.
• Monitor food quality and presentation standards.
• Ensure guests are satisfied with their food and service.
• Respond promptly and courteously to any guest request or concern.
• Monitor the cleanliness of the section and ensure all materials and areas are clean and clutter-free.
• Be familiar with causes of food contamination and prevention methods.
• Follow all food safety standards and systems.
• Be aware of special requests, including guest allergies.
• Complete opening, closing and side-duties efficiently and safely.
• Other duties as assigned or required.

Skills

Customer Service

Smart Serve Certified

Multitasking

Attention to detail

Communication

Sales skills

Tools

POS system

Job description

Company Description

Situated in The Well, La Plume is a bustling, sophisticated French-inspired restaurant with a hidden speakeasy, offering a blend of charm, elevated artistic cuisine. Joining us means becoming part of a team that thrives on creativity, craftsmanship, and immersive dining experiences. You’ll engage guests in an environment where curated drinks, elevated dishes, and thoughtful design come together, contributing to memorable moments in one of the city’s most vibrant and design-forward culinary destinations.

What's in it for you?

• Gratuity Sharing
• Discounted gym membership
• Employee Assistance Program
• 50% dining discount for all O&B locations for you and up to 3 guests
• Training and development opportunities
• Access to health, dental and vision benefits with enhanced mental health coverage
• O&B is one of Canada's leading hospitality companies, offering a wide range of exciting internal career opportunities!

Job Description

Under the direction of the Front of House Management Team, Servers are extremely knowledgeable about all food and beverage items in the restaurant. By adhering to the steps of service they answer questions, provide recommendations and create a positive guest experience. Servers maintain a clean section and monitor food quality to ensure all items are held to O&B presentation standards. Through knowledge, accuracy and efficiency our servers provide the upmost satisfaction to our guests.

The day to day:

• Create a positive guest experience through interaction and adherence to the steps of service
• Be knowledgeable of all food and beverage items in order to make recommendations
• Answer questions about food, beverages, wine and other restaurant functions and services
• Utilize seat-specific ordering so to not auction food when it is delivered to the table
• Ensure accuracy when entering information into the POS system
• Monitor food quality and presentation standards
• Ensure guests are satisfied with their food and service
• Respond promptly and courteously to any guest request or concern
• Monitor the cleanliness of section and ensure all materials and areas are clean and free from clutter
• Be thoroughly familiar with the causes of food contamination and the methods of prevention
• Follow all food safety standards and systems
• Be aware of any special requests, inclusive of guest allergies
• Complete opening, closing and side-duties efficiently and safely
• Other duties as assigned or required

Qualifications

• Minimum of 2 years of serving experience in a similar environment
• Valid Smart Serve Certification required
• Strong attention to detail with a commitment to accuracy and consistency
• Ability to remain calm, professional, and efficient in a fast-paced environment
• Excellent organizational skills with a demonstrated ability to drive sales
• Proven ability to multitask and prioritize effectively
• Strong oral and written communication skills
• High level of food and beverage product knowledge
• Ability to maintain professional urgency and momentum throughout shifts
• Flexible availability, including evenings, weekends, and holidays as needed - Full time position
• Legally eligible to work in Canada

Additional Information

This is a current vacancy.

Wage: $17.60 + shared gratuities

AI Disclosure

To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.

Accessibility & Accommodation

Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Equity, Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.