Server, Clockwork (Part-Time)

Fairmont Hotels & Resorts; Toronto; On-site; CAD 30,000 - 40,000; Part time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Server for their renowned establishment in Toronto. This part-time role offers a unique opportunity to be part of a storied tradition of luxury and excellence, where you will provide exceptional service and create memorable dining experiences for guests. Join a team that values personal growth and development, with comprehensive training programs and a supportive work environment. If you are passionate about hospitality and eager to contribute to a legacy of excellence, this is the perfect opportunity for you to shine.

Benefits

Free Meals

Travel Discounts

Free Dry Cleaning

Custom Learning Programs

Health & Wellness Initiatives

Career Growth Opportunities

Qualifications

• Previous work experience in a restaurant or food and beverage setting.
• Excellent interpersonal skills and a team player attitude.

Responsibilities

• Provide personal, friendly, and efficient service to guests.
• Maintain teamwork and good work ethics with all guests.
• Understand and follow hotel policies and procedures.

Skills

Interpersonal Skills

Customer Service

Teamwork

Upselling

Education

Smart Serve Certification

OTEC Certificate

Job description

Join to apply for the Server, Clockwork (Part-Time) role at Fairmont Hotels & Resorts

Join to apply for the Server, Clockwork (Part-Time) role at Fairmont Hotels & Resorts

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A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Company Description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York. Ensuring that all guests’ expectations have been exceeded. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively up sell benefiting the hotel, it’s shareholders and yourself.

• To report to duty punctually, in full uniform in full uniform according to appearance and grooming standards
• To consistently offer personal, friendly and efficient service, striving to exceed all guests' expectations
• To clear all dishes, deliver meals and to present bills in a professional and discreet manner
• To have full knowledge of the menu, dietary restrictions and beverage lists in your outlet. Knowledge of all menu items, their garnishes, contents and preparation methods is required as be prepared to answer any guest questions in a direct and concise way
• To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
• To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
• To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
• To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
• To understand each work section and all side duties that are be assigned to you
• Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
• To fully understand and follow the hotel’s recycling program and procedures
• Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager
• To express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a whole
• To understand how to operate all the equipment used in the outlet
• To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)
• Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
• Adhere to alcohol handling procedures and policies
• Adhere to all LQA standards set for the department
• Will work weekends, holidays and shift work as scheduled
• Any other tasks as assigned
  
  

Qualifications

• Previous work experience in a restaurant/food and beverage setting
• Excellent interpersonal skills and a team player attitude
• Smart Serve training program certification
• OTEC certificate an asset
• Previous experience of working in an union environment preferred
  
  

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps
  
  

Additional Information

What’s in it for you?

• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.
  
  

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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