Assistant Server, Clockwork (Part-Time)

Fairmont Hotels & Resorts; Toronto; On-site; CAD 30,000 - 40,000; Part time

Job summary

Join a storied tradition at a landmark hotel, where your role as an Assistant Server will be pivotal in delivering exceptional guest experiences. You'll be part of a dedicated team, ensuring smooth meal service and supporting the Lobby Lounge's operations. Enjoy comprehensive training and a supportive environment that empowers you to grow and excel in your career. With a commitment to sustainability and excellence, this is more than just a job; it's an opportunity to contribute to a cherished institution in Toronto's vibrant hospitality scene. If you're passionate about service and eager to make your mark, we want to hear from you!

Benefits

Complimentary Meals

Exclusive Travel Rates

Tailored Learning Programs

Career Growth Opportunities

Qualifications

• Previous experience in a restaurant or food and beverage setting is essential.
• Strong interpersonal skills and a positive team-oriented attitude are required.

Responsibilities

• Prepare serving stations and assist in meal service execution.
• Maintain positive relationships and assist guests with inquiries.

Skills

Interpersonal Skills

Team Player Attitude

Flexibility with Shifts

Willingness to Learn

Education

Smart Serve Training Certification

OTEC Certificate

Job description

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A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told.

Join us in creating our next chapter with your story.

Company Description

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

The Opportunity:

The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas for each meal period, assisting with the smooth execution of meal service during peak times, and offering continued support in preparation for the next meal period. The Assistant Server will be an integral part of the Lobby Lounge team.

In This Role You’ll Get To

• Promote and maintain a positive working relationship at all times.
• Report for duty punctually, in full uniform according to appearance and grooming standards.
• Have a full understanding of the food and drink offerings in the outlet, including dietary restrictions, and be proficient in answering any guests’ questions.
• Demonstrate a complete understanding of Lobby Lounge policies, procedures and set service standards as outlined in the Royal York Colleague Handbook.
• Demonstrate a complete knowledge and understanding of all steps of service and duties and perform them to the set standards as outlined in the Job Task Checklist.
• Assist all Guests (internal and external) with any inquiries or requests in a pleasant, helpful manner.
• Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience.
• Carry out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in the Lobby Lounge.
• Understand how to operate all the equipment used in the outlet.
• Fully understand and follow the hotel’s recycling program and procedures.
• Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met.
• Adhere to alcohol handling procedures and policies.
• Adhere to all LQA standards set for the department.
• Work weekends, holidays and shift work as scheduled.
• Any other tasks as assigned.

Qualifications

What you need to succeed:

• Previous work experience in a restaurant/food and beverage setting.
• Excellent interpersonal skills and a team player attitude.
• OTEC certificate an asset.
• Flexibility with shifts of the outlet dependent on business demands.
• Willingness to learn new concepts and ideas.
• Smart Serve Training Certification.
• Experience working in Unionized Environment.

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 50 lbs.
• Constant kneeling, pushing, pulling, lifting.
• Frequent ascending or descending ladders, stairs and ramps.

At Fairmont Royal York, we embrace an on-site work philosophy, inviting you to join us in our Toronto hotel five days a week. Here, it's more than just work; it's about nurturing the people-centered culture we hold dear. Come be a part of it!

Additional Information

What’s in it for you?

• Meals – Enjoy complimentary, chef-curated meals.
• Travel in Luxury – Exclusive rates at Accor’s iconic destinations.
• Learn & Lead – Tailored programs to refine your expertise.
• Grow with Us – Elevate your career within a world-class brand.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Seniority level

• Associate

Employment type

• Part-time

Job function

• Other
• Industries
• Hospitality