Server - Alchemy

Oliver & Bonacini Hospitality; Edmonton; On-site; CAD 17,000 - 24,000; Full time

Benefits offered by this job

Gratuities

Benefits: health, dental, vision

Gym discount

Employee Assistance Program

Dining discount

Referral program

Internal career opportunities

Job summary

Oliver & Bonacini Hospitality is seeking a professional Server to join our Rogers Place dining team in Edmonton. You will deliver exceptional guest experiences by knowing our menu, making recommendations, and following steps of service to ensure quality and consistency.

Qualified candidates have a minimum of two years of serving experience, Smart Serve certification, and the ability to work evenings, weekends, and Oilers game nights. Join a team that values hospitality, precision, and teamwork.

Qualifications

• Minimum 2 years of serving experience in a similar environment.
• Smart Serve Certification required.
• Strong attention to detail with accuracy and consistency.
• Ability to remain calm, professional, and efficient in a fast-paced environment.
• Flexible availability, including evenings, weekends, and holidays as needed.
• Legally eligible to work in Canada.

Responsibilities

• Create a positive guest experience through interaction and adherence to the steps of service.
• Be knowledgeable of all food and beverage items to make recommendations.
• Answer questions about food, beverages, wine and services.
• Enter orders accurately into the POS system and ensure item accuracy.
• Monitor food quality and presentation standards.
• Ensure guests are satisfied with their food and service.
• Respond promptly to guest requests or concerns.

Skills

Smart Serve

Server experience

Attention to detail

Excellent communication

Job description

Company Description

A destination for inventive, contemporary cuisine where bold flavours meet artistic presentation in a vibrant, modern setting. Joining us means becoming part of a team that thrives on creativity, precision, and passion for hospitality. You’ll craft memorable guest experiences, contribute to an environment that celebrates innovation, and be part of a culture that values collaboration, skill, and the artistry of exceptional dining.

What's in it for you ?

• Gratuities
• Comprehensive health, dental, and vision benefits, including enhanced mental health coverage
• Discounted gym membership
• Access to our Employee Assistance Program for confidential support
• 50% dining discount at all O&B restaurants for you and up to three guests
• Employee Referral Program
• Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await!

Job Description

Under the direction of the Front of House Management Team, Servers are extremely knowledgeable about all food and beverage items in the restaurant. By adhering to the steps of service they answer questions, provide recommendations and create a positive guest experience. Servers maintain a clean section and monitor food quality to ensure all items are held to O&B presentation standards. Through knowledge, accuracy and efficiency our servers provide the upmost satisfaction to our guests.

The Day to Day:

• Create a positive guest experience through interaction and adherence to the steps of service
• Be knowledgeable of all food and beverage items in order to make recommendations
• Answer questions about food, beverages, wine and other restaurant functions and services
• Utilize seat-specific ordering so to not auction food when it is delivered to the table
• Ensure accuracy when entering information into the POS system
• Monitor food quality and presentation standards
• Ensure guests are satisfied with their food and service
• Respond promptly and courteously to any guest request or concern
• Monitor the cleanliness of section and ensure all materials and areas are clean and free from clutter
• Be thoroughly familiar with the causes of food contamination and the methods of prevention
• Follow all food safety standards and systems
• Be aware of any special requests, inclusive of guest allergies
• Complete opening, closing and side-duties efficiently and safely
• Other duties as assigned or required

Qualifications

• Minimum of 2 years of serving experience in a similar environment
• Valid Smart Serve Certification required
• Strong attention to detail with a commitment to accuracy and consistency
• Ability to remain calm, professional, and efficient in a fast-paced environment
• Excellent organizational skills with a demonstrated ability to drive sales
• Proven ability to multitask and prioritize effectively
• Strong oral and written communication skills
• High level of food and beverage product knowledge
• Ability to maintain professional urgency and momentum throughout shifts
• Flexible availability, including evenings, weekends, and holidays as needed
• Event Night Availability (Able to work all Oilers Home Games & Concerts in Rogers Place)
• Legally eligible to work in Canada

Additional Information

This is a current vacancy.

Wage: $15 + shared gratuities

Equity, Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.