SERVER

Lais Hotel Properties L; Niagara-on-the-Lake; On-site; CAD 34,000 - 52,000; Full time

Job summary

Lais Hotel Properties Limited is seeking a Server to join our Niagara region dining team. This role focuses on delivering personalized, timely, and courteous service in a fine dining setting.

You will work with a tenured team, uphold high standards, and meet upsell and guest-satisfaction goals while maintaining knowledge of our food and wine program. Smart Serve certification and strong communication are required.

Qualifications

• 2 years serving experience in a fine dining establishment.
• Legal serving age for alcohol.
• Excellent organization and communication skills.
• Smart Serve certification required.
• Exceptional leadership skills.
• Knowledge of local area.
• First Aid and/or CPR training is considered an asset.
• Previous up-selling and/or sales experience is considered an asset.

Responsibilities

• Provide personalized and exceptional guest service at every opportunity.
• Meeting established up-selling and sales goals.
• Having exceptional food and wine knowledge.
• Good communication with guests and team members.
• Ensure exceptional service and table maintenance according to Standard Operating Procedures.
• Assisting in opening and closing duties.
• Create check, collect payment, and settle transactions following standard operating procedures.
• Responsible for cash floats and deposits.

Skills

Guest service

Communication

Upselling

Leadership

Organization

Teamwork

Job description

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Server to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Server

***Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property. ***

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary: Ensures that all guests ordering food or beverages in the restaurant are served in a timely, courteous and gracious manner consistent with fine dining principles.

Duties and Responsibilities:

Primary Responsibilities:

• Provide personalized and exceptional guest service at every given opportunity
• Meeting established up-selling and sales goals
• Having exceptional food and wine knowledge
• Good communication with guests and team members
• Ensure exceptional service and table maintenance according to Standard Operating Procedures
• Assisting in opening and closing duties
• Create check, collect payment, and settle transactions following standard operating procedures
• Responsible for cash floats and deposits
• Wipe down table bases, dust window sills and wipe off chairs
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional product and services meeting our Guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests’ product or service needs

Secondary Responsibilities:

• Keeping service and restaurant area clean of debris
• Restocking of service areas
• Ensure dining room is ready and set for next shift
• All other duties as assigned

Technical/Managerial/Administration Requirements:

• 2 years serving experience in a fine dining establishment
• Legal serving age for alcohol
• Excellent organization and communication skills

Professional Requirements:

• Smart Serve certification required
• Exceptional leadership skills
• Knowledge of local area
• First Aid and/or CPR training is considered an asset
• Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

• Exceptional standard of personal hygiene
• Works well with other team members
• Works well in a fast-paced environment
• Reliable, self-motivated
• Confidence in selling and up-selling products and services

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.