Server

Ontario Trillium Foundation; Edmonton; On-site; CAD 21,000 - 30,000; Full time

Job summary

OEB Breakfast Co. in Edmonton is seeking a friendly server to deliver hospitality that fills the soul. You will take orders, serve food and drinks, handle payments, and help guests with menu choices.

You should excel at multitasking, communicate clearly, and work well in a fast-paced team. Knowledge of beverages and upselling, plus experience with a POS system, will help you thrive in this role.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced dining room.
• Knowledge of menu items and beverages; ability to upsell.
• Proficiency with POS systems and cashiering.

Responsibilities

• Provide friendly, responsive service to guests.
• Take and enter guests' orders into the POS system.
• Check IDs for alcohol service where required.
• Serve food and beverages and clear tables.
• Answer phones, assist reservations and seating.
• Maintain cleanliness of server station and dining areas.
• Handle payments and assist at front door.

Skills

Customer service

Multitasking

Communication

Food knowledge

POS familiarity

Hospitality focus

Tools

POS system

Job description

General Description

Provide friendly, responsive service to create an exceptional breakfast experience for all our guests.Each server’s primary objective is to provide our guests with hospitality that ‘fills the soul’

Activities & Responsibilities

• Promote, work, and act in a manner consistent with objectives of OEB Breakfast Co.
• Monitor and observe guest dining experiences to ensure guests are satisfied with the food and service and respond promptly and courteously to correct and address and problems.
• Collect payments form guests.
• Take and enter guests orders into computers or tablets for transmittal to the culinary team.
• Take food and beverage orders from guests.
• Check guests’ identification to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food or beverages to guests.
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
• Inform guests of menu changes, chef specials, and make recommendations you genuinely feel your guests will enjoy.
• Clean tables after guests have finished dining.
• Prepare and serve hot, cold, and mixed drinks to guests.
• Roll cutlery, set up and maintain side stations.
• Stock server stations with supplies such as coffee, glasses, rollups, plates etc. and maintain throughout the day.
• Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
• Remove dishes and glasses from tables or bar top and take to dish for cleaning.
• Assist at front door by answering phone to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpets, tidying up server station, taking out trash, and checking and cleaning washrooms.
• Escort guests to their table.
• Fill salt, pepper, sugar, cream, and condiments.

Knowledge & Experience

• Ability to provide excellent customer service to all guests.
• Knowledge of all food and beverage offerings.
• Ability to use point-of-sale system.
• Ability to multitask and to cater to multiple groups at one time.
• Ability to dissolve conflict, take criticism, and solve problems.
• Ability to learn quickly on the job.
• Good written and verbal communication skills.
• Excellent organizational and time management skills.

Key Skills & Competencies

• Decision making
• Judgment
• Problem analysis and problem solving
• Planning and organizing
• Resource management
• Communication
• Hospitality focus
• Quality Orientation
• Teamwork
• Adaptability
• Flexibility
• High energy level
• Stress tolerance