Senior Windows Native Application Engineer (Screen Recording)

Cresta; Canada; Remote; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid parental leave

Monthly Health & Wellness allowance

Work from home office stipend

Lunch reimbursement

PTO: 3 weeks in Canada; unlimited in U

Job summary

Cresta is seeking an experienced Platform Engineer to build and maintain a robust desktop platform. You will own core parts of the Cresta product, implement screen capturing and analytics for QA and compliance, and work with cross-functional teams to meet customer requirements.

The role emphasizes deep native Windows development, performance optimization, and architecture decisions balancing native vs Electron/browser pathways. Eligible for US and Canada remote work.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Strong CS fundamentals and experience building native desktop apps on Windows.
• Experience with screen capture/recording systems and multi-monitor capture.
• Low-level systems programming including concurrency, memory management and IPC.
• Ability to design and own complex client-side systems with architectural tradeoffs.

Responsibilities

• Play a substantial role in the platform engineering team.
• Collaborate with product and engineering to improve the Cresta platform and new product requirements.
• Engage with customers to analyze requirements and own the customer facing deliverables.
• Identify product improvement opportunities and propose ideas.
• Demonstrate engineering best practices and uphold high standards.
• Provide technical ownership for a meaningful part of the product and platform.
• Enhance compliance and QA through screen capturing rules and automation.
• Support PII/PCI redaction based on desktop and browser activity.

Skills

Concurrency

Memory management

IPC

Education

Bachelor’s degree in Computer Science or related field

Tools

Win32 API

Electron

WebRTC/Chromium

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the role:

The Platform team is focused on building and maintaining a robust platform that supports all development. This team oversees key areas like architecture, design patterns, frameworks, libraries, UI components, development environments, tools, and deployment processes. As a member of the Platform team, this role focuses on building desktop screen capturing, auditing and analytics gathering systems for QA, legal and compliance reasons and extracting insights to automate workflows and remove inefficiencies.

Responsibilities:

• Play a substantial role in the platform engineering team.
• Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements.
• Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.
• Constantly identifies product improvement opportunities and generates product improvement ideas.
• Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.
• Technical ownership in a substantial part of the Cresta product and platform.
• Enhance compliance and QA processes by building rules-based screen capturing systems to help provide detailed information about agent desktop activity.
• Support PII/PCI redaction through trigger conditions based on detailed desktop and browser activity.

What we are looking for:

• Bachelor’s degree in Computer Science or related field. Strong Computer Science fundamentals.
• Strong experience building native desktop applications on Windows, including deep familiarity with OS-level APIs (Win32, etc.).
• Experience implementing screen capture and recording systems, including video/audio pipelines, performance optimization, and multi-monitor/window capture.
• Low-level systems programming expertise, including concurrency, memory management, IPC, and working beyond browser sandbox limitations.
• Proven ability to design and own complex client-side systems, making architectural tradeoffs between native, Electron, and browser-based approaches.
• Strong software engineering fundamentals with 6+ years of experience and a track record of technical ownership.
• WebRTC, Chromium, or Electron experience is a plus, but deep native desktop expertise is preferred.

Perks & Benefits:

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees
• PTO: 3 weeks in Canada & unlimited in the USA

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada.

Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out.
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.