Senior Warranty Technician

SHAPE; Burnaby; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in real estate investment is seeking a Senior Warranty Technician to represent the SHAPE brand while delivering warranty services. This role focuses on ensuring quality work and maintaining customer relationships, requiring a strong background in construction quality control. Candidates with experience in the residential sector and a customer service mindset are encouraged to apply.

Qualifications

• Minimum 5 years experience in warranty work or deficiency detailing.
• Knowledge of BC’s Building Code is a plus.
• Experience in supervising skilled trades.

Responsibilities

• Conduct in-person assessments for warranty requests.
• Deliver exceptional customer service.
• Supervise trades performing warranty repairs.

Skills

Attention to detail

Conflict resolution

Customer service mindset

Organizational skills

Communication skills

Education

Post-secondary education in a relevant field

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Join to apply for the Senior Warranty Technician role at SHAPE

2 weeks ago Be among the first 25 applicants

Join to apply for the Senior Warranty Technician role at SHAPE

Get AI-powered advice on this job and more exclusive features.

SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.

Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit. By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level. Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.

Our projects are complex, our vision is simple: deliver social and financial value for generations. With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we’ve been to push the edge of better: for industry standards, quality of life and return on investment.

ABOUT THE ROLE

The Senior Warranty Technician will be the front-facing representative of the SHAPE brand while also working behind the scenes to deliver every element of our warranty program. They will be responsible for the smooth functioning of warranty service requests. The successful candidate will be eager to challenge the industry standard by upholding SHAPE’s commitment and passion for quality. The Senior Warranty Technician will maintain SHAPE’s brand by providing highest level of workmanship. To succeed in the role, the Senior Warranty Technician must enjoy a challenge, think creatively, and provide exemplary customer experience. They will report to the Director of Warranty and work closely with SHAPE’s construction, development, and property management teams.

Primary Job Responsibilities

• Conduct in-person assessments during the warranty period to evaluate warranty requests and determine whether the requests are warrantable
• Deliver exceptional customer service by maintaining positive homeowner relations through timely, knowledgeable and professional support
• Complete approved warranty repairs, deficiencies, or maintenance requests that do not require skilled trades. This includes and not limited to:

oDrywall repairs

oPainting

oInterior finishing carpentry

oMinor scratches to tubs and toilets

oPlumbing. Minor repairs, replacements, and adjustments

oCaulking

• Supervise trades performing warranty repairs. Perform quality control inspections and provide comprehensive updates to the internal team
• As needed, perform exploratory investigations on warranty requests
• Prepare repair methodology including scope of work and schedules
• Document all warranty-related activities, including repairs, materials use and final outcome
• Manage multiple warranty lists/trackers. Maintain a thorough report that accurately tracks task progress and other relevant information
• Perform deficiency and warranty walkthroughs with end-users; Strata Corporation’s representatives; NHW agents and Consultants
• Keep an updated inventory of tools
• Mentor and support junior warranty technicians, sharing knowledge and best practices
• Collaborate with project managers and construction teams to identify root causes of defects and recommend process improvements
• Perform all other duties as assigned by the Manager and Director

Qualifications

Required Knowledge, Skills, and Abilities

• An eye for detail. Strong quality control skills, including sound knowledge of construction methodologies
• Excellent conflict resolution skills. Ability to effectively handle confrontational situations and maintain objectivity in public relations
• Strong verbal and written communication skills
• A customer service mindset with a firm but fair approach
• Thorough understanding and ability to communicate 2-5-10 warranty obligations
• A team player with excellent organizational, interpersonal and communication skills
• Ability to manage multiple priorities and deadlines while working with minimal supervision
• Flexibility in availability – may be required to work extended hours, weeknights, and/or weekends as necessary
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Knowledge of BC’s Building Code an asset

Required Training and Experience

• Minimum 5 years experience as a deficiency detailer or warranty technician for residential projects or related field
• 5 or more years experience in construction quality control or quality assurance
• Post-secondary education in a relevant field is an asset
• Experience in scheduling and supervising skilled trades
• Experience in performing quality control inspections for residential new home construction

Working Conditions

The Senior Warranty Technician will be required to travel to different sites when necessary and may be required to work the occasional weekend when necessary. The successful candidate will be working at the construction site and site office (safety PPE will be provided).

Salary Range: $80,000-100,000/year

To apply, please visit our website at http://shape.ca/careers

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Referrals increase your chances of interviewing at SHAPE by 2x

Sign in to set job alerts for “Customer Service Technician” roles.

Richmond, British Columbia, Canada 15 hours ago

Operations Customer Service Representative

Burnaby, British Columbia, Canada 2 months ago

Coquitlam, British Columbia, Canada 1 week ago

Operations Customer Service Representative

Burnaby, British Columbia, Canada 1 week ago

City of Langley, British Columbia, Canada 1 week ago

Surrey, British Columbia, Canada 2 days ago

Burnaby, British Columbia, Canada 1 day ago

City of Langley, British Columbia, Canada CA$60,000.00-CA$75,000.00 2 months ago

Coquitlam, British Columbia, Canada 1 week ago

Surrey, British Columbia, Canada 1 month ago

Burnaby, British Columbia, Canada $25.00-$30.00 2 weeks ago

Richmond, British Columbia, Canada 3 hours ago

Burnaby, British Columbia, Canada 2 months ago

Operations Customer Service Representative

Langley, British Columbia, Canada 2 weeks ago

Langley, British Columbia, Canada 1 month ago

Surrey, British Columbia, Canada 2 days ago

Operations Customer Service Representative

Coquitlam, British Columbia, Canada 2 days ago

Langley, British Columbia, Canada CA$35.00-CA$45.00 3 weeks ago

Customer Service Representative - Speedy Glass

City of Langley, British Columbia, Canada 1 week ago

City of Langley, British Columbia, Canada 1 week ago

Richmond, British Columbia, Canada 1 month ago

Burnaby, British Columbia, Canada 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.