Senior Vice President, Retail Operations

Sephora USA; Toronto; On-site; CAD 150,000 - 250,000; Full time

Job summary

Sephora Canada is seeking a Senior Vice President, Retail Operations to lead retail sales and operations strategy across Canada. This role involves managing a large workforce, driving business growth, and enhancing the customer experience in-store. The ideal candidate will have extensive leadership experience in multi-unit retail operations and a strong business acumen.

Benefits

Access to global community of LVMH

Flexible work-life balance

Employee Assistance Program

Well-Being@Sephora program

Free product gifts and discounts

Qualifications

• Deep leadership experience in multi-unit retail operations at the senior management level.
• Strong business acumen with P&L accountability.
• Proven track record of delivering growth in a dynamic environment.

Responsibilities

• Drive retail sales and operations strategy across Canada.
• Manage the entire retail operation workforce of 5,000+ employees.
• Develop strategic action plans for store sales growth and market expansion.

Skills

Leadership

Business Acumen

Problem Solving

Analytical Skills

Communication

Job description

Address : 160 Bloor Street East, 11th Floor, Toronto, ON

At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

ABOUT THE ROLE :

The Senior Vice President, Retail Operations (SVP Retail) is a member of Sephora Canada's Operating Team. Reporting to GM of Canada, you will be responsible for driving the retail sales and operations strategy, leading the retail stores, retail operations, with a focus on omni-experience and real estate across Canada. The SVP Retail will also provide overall business leadership and direction, including the development and implementation of Sephora Canada's retail growth strategy, with the goal of driving store traffic, maximizing revenue & profitability, increasing brand awareness, creating efficiencies and providing an exceptional instore experience for our customers.

WHAT YOU'LL DO :

• Generate new retail business growth strategies that complement the financial and strategic initiatives of the company
• Collaborate with the Canadian Operating Team supporting the overall strategic direction and management of the Canada business.
• Provide operational expertise and implement best in class practices necessary to support the success of the business and elevate the client experience instore consistently to align with business objectives
• Management of the entire retail operation workforce (5,000+ employees over 140+ stores across Canada) and the profitability of Sephora Canada's bricks and mortar business
• Develop and implement strategic action plans that capture opportunities in store sales growth, market expansion, and margin gain
• Direct all operational activities within Canada through Regional Directors, District Managers and Retail Store Experience & Optimization teams
• Support Sephora's real estate and store opening strategy
• Implement and refine sales strategies to increase key KPls
• Develop clearly defined KPls that allows for individual accountability at every level within the region and facilitates career development through mentoring, succession planning and motivating / inspiring team members.
• Build a strong team that can deliver goals and targets and provide consistent and inspirational leadership
• to the bricks and mortar business across Canada
• Establish strong relationships with the North American Retail organization to maximize leveraged tools and resources while championing Canada specific nuances.
• Frequent travel is required within Canada, as well as US and internationally for market visits and collaboration with internal and external partners

FSCHIRING

WHAT YOU'LL BRING :

• Deep leadership experience in multi-unit retail operations at the senior management level with an emphasis on direct retail sales and P&L accountability
• Strong business acumen and demonstrated the ability to run a profitable business in a growth environment
• Proven track record of delivering growth, profitability and results in a high growth, continuous change and results oriented environment
• Ability to lead through ambiguity, with a proven track record as a cross functional team leader that delivers business results in a dynamic environment
• Excellent leadership skills, with the ability to inspire and motivate cross-functional teams.
• Exceptional communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Skillful at building relationships and navigating a broad network of stakeholders across many functions. Ability to operate in a matrix environment and effectively manage multiple stakeholders.
• Demonstrated ability to lead and develop people and teams, as well as foster strong culture and engagement
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for digital and eCommerce and deep client focus
• High level problem solving and analytical skills

WHY YOU'LL LOVE WORKING HERE :

• You'll be part of a unique culture and family of passionate and inspiring individuals.
• You'll work alongside the best talent in the industry - people you'll be proud to work with.
• You'll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
• Benefits you can mix and match, depending on your needs.
• Employee Assistance Program services for those times you need extra support.
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
• Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
• And of course, there's our incredible swag - free product gifts throughout the year and tons of discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and / or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

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