Senior Vice President, Residential Operations

Avenue Living Group; Edmonton; On-site; CAD 120,000 - 180,000; Full time

Job summary

Avenue Living Group seeks a Senior Vice President, Residential Operations to oversee a portfolio of 4000 units in Edmonton. The role emphasizes leadership, operational efficiency, and exceptional resident experiences. The ideal candidate has extensive property management experience and a strong commitment to community engagement and operational excellence.

Benefits

Competitive compensation package

Group benefits plan

GRSP Matching Program

Discretionary bonus program

Employee Referral Program

Discounted monthly rent

Employee discount and savings program

Qualifications

• 15+ years’ experience in a Leadership role in property management.
• Strong understanding of facilities and capital management principles.

Responsibilities

• Manage operational and financial performance of a property portfolio of 4000 units.
• Lead development and execution of operational strategies.
• Ensure compliance with laws and regulations.

Skills

Leadership

Communication

Financial Acumen

Stakeholder Management

Operational Excellence

Education

Bachelor’s degree in commerce, real estate, or a related field

Master’s degree

Certified Property Management designation

Job description

Senior Vice President, Residential Operations

Job Category: Operations

Requisition Number: SENIO005365

• Posted : May 12, 2025
• Closed : May 15, 2025
• Full-Time

Locations

Showing 1 location

Edmonton, AB, CAN

Description

Company Overview

Avenue Living Communities is Western Canada's fastest-growing private rental properties operator, with an expanding presence in Alberta, Saskatchewan, and Manitoba.

Communities is in our name because we believe in bringing people together and building relationships, we are proud of every day. Our core values guide our actions, and our people bring our mission to life. We are committed to providing safe and welcoming accommodations while being responsive to our resident’s needs with efficient execution.

Our innovative teams work together to deliver both quality and value to our residents as we pride ourselves in creating communities that are safe and comfortable place to call home.

What We Are About

At Avenue Living Communities, we ensure our team members are provided with a place to develop careers that are challenging and rewarding so everyone can realize their full potential. We know our people are our biggest brand ambassadors and create our culture. We believe when we take care of our team members, they can then extend that Duty of Care to our residents and business partners.

We look for team members who are collaborative, creative, and In It Together. Individuals who are accountable, consistent, resourceful, and responsive. Those who can take initiative, seek feedback and demonstrate grit in overcoming challenges and adapting to change.

Green Is More Than Just Our Colour

If you are wondering if the grass is greener here at Avenue Living Communities, you can take comfort in knowing that through our common purpose we build relationships we are proud of every day.

By focusing on leadership excellence, employee engagement, and quality service- combined with a continuous improvement mindset, we give you the green light to create meaningful connections and memorable experiences. Fostering a positive environment where people feel energized and empowered to have sustainable results

In addition to our team members, we also want our planet to thrive. Avenue Living Communities is committed to a green future by enhancing our properties with features such as environmentally friendly water management procedures, improved heating and cooling systems, solar panels, and upgraded air filtration technology.

Position Overview:

The Senior Vice President is responsible for managing the operational and financial performance of a property portfolio comprising approximately 4,000 units within a designated region. This leadership role focuses on delivering exceptional resident experiences, achieving ownership objectives, and ensuring operational efficiency while driving growth and profitability.

WHAT WILL YOU DO?

• Partner with the President/Chief Operating Office to effectively communicate and execute corporate objectives.
• Lead the development and execution of operational strategies for a portfolio of approximately 4000+ units ensuring alignment with key performance indicators, including revenue targets, leasing metrics, growth objectives, and asset quality assurance.
• Oversee all aspects of operations, including capital projects, customer service (maintenance and sales), tenant retention, and community development initiatives.
• Provide strategic direction and leadership to the residential operations team to drive operational and sales performance.
• Champion the organization’s core values within the community, fostering a culture of integrity, innovation, and excellence.
• Standardize operational processes across the existing portfolio and integrate best practices for new acquisitions.
• Invest in talent development by building leadership capabilities and fostering growth within teams.
• Deliver exceptional standards of customer service, leasing, maintenance, and overall property operations through effective leadership.
• Develop and enforce policies and governance framework to optimize operational efficiency and compliance.
• Ensure the company complies with all relevant laws, regulations, standards, and policies.
• Oversee legal matters, including disputes, negotiations, and risk management, as needed.
• Act as a representative of the organization in interactions with clients, investors, and business partners.
• Contribute to the development of corporate strategies and participate in project-specific committees to support and advance new initiatives.
• Lead efforts to build a culture of quality, collaboration, and community engagement.
• Cultivate a strong team-oriented environment while working with both internal and external stakeholders.
• Provide ongoing informal feedback, coaching, and mentorship to team members while managing expectations and fostering professional growth.
• Provide strategic leadership and operational support to Regional Vice Presidents (RVP’s), the Director of Marketing, and the Director of Resident Experience.
• Guide RVP’s in developing, implementing, and managing cost-effective and efficient operational strategies tailored to each center.
• Monitor the daily performance of each region and provide support as needed to ensure operational success.
• Other duties as assigned.

WHAT WILL YOU NEED?

• Bachelor’s degree in commerce, real estate, or a related field (master’s degree preferred).
• Certified Property Management designation is an asset.
• 15+ years’ experience in a Leadership role in property management.
• Background in facilities management, including relevant education and/or hands-on experience.
• Strong understanding of the principles and components of facilities and capital management.
• Proven ability to manage large teams and multi-site operations.
• Strong financial acumen and decision-making skills.
• Exceptional communication and stakeholder management abilities.
• Passion for operational excellence and creating exceptional resident experiences.
• Strong understanding the components of Sales, Facilities, Operational and Capital Management.

WHAT DO WE OFFER?

• We liveand breathe our core values. We go the extra mile.We’rehonest.We always have each other's back. We have tons of integrity. And we always own it and adapt – no matter the challenge.
• With the support to do things differently, grow personally and professionally and bring your whole self to work,there'sno limit to the impact you can make.
• We provide a competitive compensation packagecomprised of a group benefits plan, GRSP Matching Program, and discretionary bonus program for select roles.In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
• An employee centric culture with a generous award and recognition program, discounted monthly rent in Avenue Living Communities’ properties, and an employee discount and savings program through industry partnerships and Perkopolis.
• We are committed to a strong safe work environment.

What makes us different makes us stronger. We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired, trusted and supported so they can be, and bring, their best.

We’re committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics.

We are committed to ensuring our workplace is fair, equitable and free of discrimination and harassment.