Senior Vice President, Residential Operations

Avenue Living Residential; Edmonton; On-site; CAD 120,000 - 160,000; Full time

Job summary

Avenue Living Residential is seeking a Senior Vice President, Residential Operations to oversee a large property portfolio. This leadership role emphasizes operational efficiency, exceptional resident experiences, and strategic growth. The ideal candidate will have extensive experience in property management and a strong commitment to fostering a positive team culture.

Benefits

Competitive compensation package

Group benefits plan

GRSP Matching Program

Discretionary bonus program

Employee Referral Program

Discounted rent in properties

Recognition programs

Qualifications

• 15+ years’ experience in a Leadership role in property management.
• Strong understanding of facilities and capital management.

Responsibilities

• Manage operational and financial performance of a portfolio of 4000+ units.
• Lead development and execution of operational strategies.
• Ensure compliance with laws and regulations.

Skills

Leadership

Communication

Financial Acumen

Stakeholder Management

Operational Excellence

Education

Bachelor's degree in commerce, real estate, or related field

Master's degree (preferred)

Certified Property Management designation

Job description

Senior Vice President, Residential Operations

Join to apply for the Senior Vice President, Residential Operations role at Avenue Living Residential

Position Overview :

The Senior Vice President is responsible for managing the operational and financial performance of a property portfolio comprising approximately 4,000 units within a designated region. This leadership role focuses on delivering exceptional resident experiences, achieving ownership objectives, and ensuring operational efficiency while driving growth and profitability.

What Will You Do?

• Partner with the President / Chief Operating Officer to effectively communicate and execute corporate objectives.
• Lead the development and execution of operational strategies for a portfolio of approximately 4000+ units ensuring alignment with key performance indicators, including revenue targets, leasing metrics, growth objectives, and asset quality assurance.
• Oversee all aspects of operations, including capital projects, customer service (maintenance and sales), tenant retention, and community development initiatives.
• Provide strategic direction and leadership to the residential operations team to drive operational and sales performance.
• Champion the organization’s core values within the community, fostering a culture of integrity, innovation, and excellence.
• Standardize operational processes across the existing portfolio and integrate best practices for new acquisitions.
• Invest in talent development by building leadership capabilities and fostering growth within teams.
• Deliver exceptional standards of customer service, leasing, maintenance, and overall property operations through effective leadership.
• Develop and enforce policies and governance frameworks to optimize operational efficiency and compliance.
• Ensure the company complies with all relevant laws, regulations, standards, and policies.
• Oversee legal matters, including disputes, negotiations, and risk management, as needed.
• Act as a representative of the organization in interactions with clients, investors, and business partners.
• Contribute to the development of corporate strategies and participate in project-specific committees to support and advance new initiatives.
• Lead efforts to build a culture of quality, collaboration, and community engagement.
• Cultivate a strong team-oriented environment while working with both internal and external stakeholders.
• Provide ongoing informal feedback, coaching, and mentorship to team members while managing expectations and fostering professional growth.
• Provide strategic leadership and operational support to Regional Vice Presidents (RVPs), the Director of Marketing, and the Director of Resident Experience.
• Guide RVPs in developing, implementing, and managing cost-effective and efficient operational strategies tailored to each center.
• Monitor the daily performance of each region and provide support as needed to ensure operational success.
• Other duties as assigned.

What Will You Need?

• Bachelor’s degree in commerce, real estate, or a related field (master’s degree preferred).
• Certified Property Management designation is an asset.
• 15+ years’ experience in a Leadership role in property management.
• Background in facilities management, including relevant education and / or hands-on experience.
• Strong understanding of the principles and components of facilities and capital management.
• Proven ability to manage large teams and multi-site operations.
• Strong financial acumen and decision-making skills.
• Exceptional communication and stakeholder management abilities.
• Passion for operational excellence and creating exceptional resident experiences.
• Strong understanding of Sales, Facilities, Operational and Capital Management components.

What Do We Offer?

• We live and breathe our core values. We go the extra mile. We’re honest. We always have each other's back. We have integrity. We own our actions and adapt to challenges.
• Support to grow personally and professionally and bring your whole self to work, enabling you to make a meaningful impact.
• A competitive compensation package including a group benefits plan, GRSP Matching Program, and discretionary bonus program for select roles. Plus, an Employee Referral Program that rewards successful referrals.
• An employee-centric culture with recognition programs, discounted rent in our properties, and savings through industry partnerships and Perkopolis.
• Our commitment to a safe, inclusive, and respectful workplace where diverse perspectives are valued and discrimination and harassment are not tolerated.

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