Senior UX Designer: Customer Journey Lead

Xplore Inc.; Markham; On-site; CAD 70,000 - 100,000; Full time

Job summary

Xplore Inc. is seeking a UX Designer, UX and Customer Journey to shape the strategy, design and experience of customer journeys across onboarding, service assurance, support and retention.

You will lead omnichannel experiences via app, web, phone and in-person touchpoints, guiding cross‑functional teams to translate CX strategy into intuitive solutions. Join a team focused on reducing friction, increasing digital adoption and delivering measurable improvements in satisfaction and loyalty for

Qualifications

• 5+ years of UX and interaction design experience in complex digital products or services.
• Strong portfolio showing customer journeys, user flows, IA, wireframes and prototypes.
• Experience mapping current state customer experiences and translating insights into future designs.
• Experience facilitating workshops with cross-functional teams and senior stakeholders.

Responsibilities

• Create customer journeys, experience maps, service blueprints, user flows and prototypes.
• Apply UX principles, information architecture, usability and accessibility in designs.
• Develop, test and iterate solutions with UX Research, Product, Business and Technology.
• Collaborate with Product and Technology to ensure delivered experiences match design intent.
• Facilitate workshops to define opportunities and build team alignment.

Skills

UX design

User research

Customer journey mapping

Wireframing

Prototyping

Information architecture

Usability testing

Design systems

Figma

Workshop facilitation

Education

Post secondary education in UX Design or related

Tools

Figma

Miro

Job description

Xplore Inc. is seeking a UX Designer, UX and Customer Journey to shape the strategy, design and experience of customer journeys across onboarding, service assurance, support and retention.

You will lead omnichannel experiences via app, web, phone and in-person touchpoints, guiding cross‑functional teams to translate CX strategy into intuitive solutions. Join a team focused on reducing friction, increasing digital adoption and delivering measurable improvements in satisfaction and loyalty for