Senior UX Designer — AI-Driven Public Services UX

S M Software Solutions Inc; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

The Ministry of Public and Business Service Delivery and Procurement in Toronto, Ontario seeks a Senior UX Designer to lead UI/UX and product design efforts. You will conduct user research, create wireframes and prototypes, and collaborate across Agile teams to build accessible, AI-assisted experiences for web and mobile platforms.

You will translate complex business requirements into user-centered designs, ensure WCAG-compliant accessibility, and contribute to design systems and reusable

Qualifications

• Experience as a UX Designer, UI Designer, Product Designer, or similar role.
• Experience designing web-based user interfaces and digital experiences.
• Experience creating user journeys, service blueprints, flows, wireframes, mock-ups, and interactive prototypes.
• Experience designing responsive applications for desktop, tablet, and mobile.
• Experience translating business requirements into user-centred designs.
• Experience designing intuitive workflows for complex business processes.
• Experience applying a product mindset and user-centred delivery across discovery, design, validation, release, and continuous improvement.
• Experience working in Agile product teams to define MVPs and support roadmaps.
• Experience developing personas, journey maps, and user needs statements.
• Experience designing end-to-end services including notifications and information management.
• Experience validating concepts through prototypes before development.
• Experience designing AI-assisted user experiences and AI-assisted workflows.
• Experience designing interfaces that support human review, validation, and approval of AI-generated content.
• Experience designing applications compliant with AODA and WCAG accessibility requirements.
• Experience applying Ontario Design System or similar standards.
• Experience creating and maintaining design systems and reusable UI components.
• Experience embedding privacy and security by design into UX.

Responsibilities

• Design intuitive, accessible, user-friendly interfaces.
• Design AI-assisted workflows for information gathering, planning, and content development.
• Design experiences supporting human review, validation, and approval of AI content.
• Create wireframes, mock-ups, prototypes, and design specs.
• Conduct user research, interviews, workshops, and usability testing.
• Translate business requirements into user-centred designs.
• Design and test experiences across desktop, tablet, and mobile.
• Collaborate with product owners, business analysts, developers, and curriculum experts.
• Gather user feedback and improve designs based on testing and needs.
• Ensure accessibility standards for inclusive experiences.
• Create and maintain design documentation, systems, and reusable components.
• Elicit and validate business requirements, user needs, and process requirements.
• Analyze current and future-state processes for improvements.
• Develop user stories and functional requirements.
• Facilitate workshops and stakeholder sessions to build consensus.
• Support requirements traceability and align with business objectives.

Skills

UX Designer

UI Designer

Product Designer

User research

Usability testing

Agile delivery

Accessibility

AI-assisted UX

Stakeholder engagement

Tools

HTML

CSS

JavaScript

Angular

Job description

The Ministry of Public and Business Service Delivery and Procurement in Toronto, Ontario seeks a Senior UX Designer to lead UI/UX and product design efforts. You will conduct user research, create wireframes and prototypes, and collaborate across Agile teams to build accessible, AI-assisted experiences for web and mobile platforms.

You will translate complex business requirements into user-centered designs, ensure WCAG-compliant accessibility, and contribute to design systems and reusable