Senior User Experience Researcher

Intact Financial Corporation; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company in Canada is seeking a Senior User Experience Researcher to collaborate with multidisciplinary teams. The role involves conducting user research, analyzing data, and mentoring junior researchers. The ideal candidate will have extensive experience in user research methods and excellent communication skills. This position offers a hybrid work model and various employee benefits.

Benefits

Financial rewards program

Employee Share Purchase Plan

Extensive flex pension and benefits package

Flexible work arrangements

Extra days off

Annual wellness account

Learning ecosystem

Inclusive employee-led networks

Community Impact program

Qualifications

• Minimum of 5 years of experience in user research.
• Mastery of user research methods including usability testing and surveys.
• Excellent oral and written communication skills.

Responsibilities

• Conduct user research studies to gather insights into user needs.
• Analyze qualitative and quantitative data to make recommendations.
• Mentor junior researchers and promote user experience culture.

Skills

User Research

Strategic Thinking

Communication

Collaboration

Bilingualism

Tools

usertesting.com

Optimal Workshop

Qualtrics

Dovetail

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Our growing team is looking for a Senior User Experience Researcher!

What you'll do here:

• Collaborate with our multidisciplinary teams: Work closely with product, design, and data teams (web analytics, business intelligence, and market research) to: 1/identify information gaps, 2/create and manage your roadmap, and more generally 3/ensure that the entire design and development process is user oriented.

• Conduct user research: Plan, design, and execute user research studies to gather deep insights into users' needs, behaviors, and motivations.

• Analyze and synthesize data: Analyze qualitative and quantitative data collected during research and synthesize the results to make excellent strategic recommendations that consider technological constraints.

• Write reports and presentations: Communicate research findings clearly and concisely through detailed reports and presentations to influence decision-making and guide design strategies.

• Ensure technological and methodological watch: Stay informed about the latest trends, best practices, and tools in user research and user experience (UX).

• Mentor: Mentor potential junior researchers by sharing your knowledge and fostering the development of skills necessary to conduct effective research.

• Promote a culture of excellence and user experience (UX): Raise awareness and promote the importance of user research and user experience (UX) within the company by operationalizing all methods included in the team's service offering.

What you bring to the table:

• Minimum of 5 years of experience in user research.

• Mastery of user research methods (qualitative and quantitative): Usability testing, semi-structured interviews, comparative studies, card sorting (open and closed), longitudinal studies (e.g., diary studies), surveys, focus groups, and co-creation workshops.

• Experience in managing suppliers (recruitment firms).

• Industry knowledge (asset).

• Proficiency with research tools such as usertesting.com, Optimal Workshop, Qualtrics, Dovetail, etc. (asset).

• Mastery of statistical methods (asset).

• Rigor, aiming for excellence to enable our digital products to outperform.

• Business performance-oriented: tracking key performance indicators (KPIs), analyzing market trends, etc.

• Strategic thinking in terms of user experience and business.

• Excellent oral and written communication skills, ability to present results at an executive level.

• Team spirit, ease of collaboration, openness to feedback.

• Proactive attitude, able to work autonomously and handle ambiguity.

• Bilingualism (French and English) – Need to interact on a regular basis with colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.