Senior Unified Communications Engineer: Webex & Teams

Miratech Group; Edmonton; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work

Job summary

Miratech is seeking a Senior Unified Communications Engineer to join the Global UC Engineering team. You will design, deliver, and operate enterprise UC platforms across the Americas, focusing on Cisco Webex Calling, Webex Contact Center, and related services.

You will partner with vendors and business units to ensure reliable, secure UC services and lead incident management and weekend maintenance as needed.

Qualifications

• 10+ years of Unified Communications engineering/support experience.
• Hands-on experience with Cisco Webex Control Hub administration.
• Strong knowledge of Webex Calling and Webex Contact Center architecture.
• Familiarity with voice recording functionality and platforms.
• Knowledge of network connectivity fundamentals as they relate to UC services.
• Basic knowledge of network routing and bandwidth management.
• Experience with UC observability and monitoring practices.
• Experience with Splunk logging for UC platform monitoring.
• Experience with CDR management and analysis.
• Experience with SIP Trunking and Telecom Service Provider coordination.
• Experience with incident management and vendor escalation processes.
• Trading floor communications/turret systems experience is a plus.
• E911 solutions experience is a plus.
• Experience working with Microsoft Teams Meetings.
• Cisco CCNP Collaboration or similar certifications preferred.

Responsibilities

• Support and administer Cisco Webex Calling and Webex Contact Center platforms in production.
• Manage and support Voice Recording platforms and ensure compliance with recording requirements.
• Support Trading Turret systems for trading floor voice communications.
• Coordinate with Telecom Service Providers for connectivity and coordination.
• Configure, support, and troubleshoot SIP Trunking connectivity.
• Lead incident management for UC platform issues and vendor escalation.
• Own vendor escalation processes for Cisco, telecom carriers, and other UC vendors.
• Coordinate with business units on UC service requirements, changes, and incidents.
• Support Red Sky emergency calling services and compliance requirements.
• Support Microsoft Teams Meetings and related collaboration services.
• Monitor UC platform health using observability and logging tools (Splunk).
• Manage and analyze Call Detail Records (CDR) for reporting and compliance.
• Demonstrate flexibility to work weekends and off-hours for maintenance and deployments.
• Drive documentation and knowledge-sharing to improve onboarding.

Skills

UC engineering

Cisco Webex Control Hub

Webex Calling

Webex Contact Center

Voice recording

SIP Trunking

Incident management

Vendor escalation

Microsoft Teams Meetings

Splunk

CDR management

Trading turret IPC Connexus

E911 (Red Sky)

Team collaboration platforms

Cisco certifications

Tools

IPC Connexus

Splunk logging

Job description

Miratech is seeking a Senior Unified Communications Engineer to join the Global UC Engineering team. You will design, deliver, and operate enterprise UC platforms across the Americas, focusing on Cisco Webex Calling, Webex Contact Center, and related services.

You will partner with vendors and business units to ensure reliable, secure UC services and lead incident management and weekend maintenance as needed.