Senior Unified Communications Engineer - Remote

Miratech Group; Toronto; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work culture

Certification programs and mentorship

Job summary

Miratech is seeking a Senior UC Engineer to join the Global Unified Communications Engineering team. You will design, deliver, and operate enterprise UC platforms across the Americas, focusing on Cisco Webex Calling, Webex Contact Center, and SIP Trunking, coordinating with vendors and business units to ensure reliability and security.

The role requires 10+ years in UC, expertise with Webex controls, and experience in incident management, observability (Splunk), and Red Sky/E911 readiness.

Qualifications

• 10+ years of experience in Unified Communications engineering/support.
• Hands-on Cisco Webex Control Hub administration and knowledge of Webex platform architecture.
• Experience with SIP Trunking, CDR management, Splunk, and incident/vendor escalation.

Responsibilities

• Support and administer Cisco Webex Calling and Webex Contact Center platforms in production.
• Manage and support Voice Recording platforms and ensure compliance with recording requirements.
• Support Trading Turret systems (IPC Connexus) for trading floor voice communications.
• Manage relationships and technical coordination with Telecom Service Providers.
• Configure, support, and troubleshoot SIP Trunking connectivity across the environment.
• Lead incident management for UC platform issues, including triage, escalation, and resolution.
• Own vendor escalation processes for Cisco, telecom carriers, and other UC vendors.
• Coordinate with business units and stakeholders on UC service requirements, changes, and incidents.
• Support Red Sky (E911) emergency calling services and compliance requirements.
• Support Microsoft Teams Meetings and related collaboration services.
• Monitor UC platform health using observability and logging tools (Splunk).
• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance.
• Demonstrate flexibility to work weekends and off-hours as needed to support planned engineering changes, maintenance windows, and critical deployments.
• Continuously enhance documentation quality and drive knowledge-sharing practices across the team to reduce tribal knowledge and improve onboarding.

Skills

UC engineering

Cisco Webex Control Hub

Webex Calling

Webex Contact Center

Voice recording

SIP Trunking

CDR analysis

Splunk

Incident management

Vendor escalation

Trading turret IPC Connexus

E911 (Red Sky)

Microsoft Teams

CCNP Collaboration

Education

N/A

Job description

Miratech is seeking a Senior UC Engineer to join the Global Unified Communications Engineering team. You will design, deliver, and operate enterprise UC platforms across the Americas, focusing on Cisco Webex Calling, Webex Contact Center, and SIP Trunking, coordinating with vendors and business units to ensure reliability and security.

The role requires 10+ years in UC, expertise with Webex controls, and experience in incident management, observability (Splunk), and Red Sky/E911 readiness.