Senior Truck Mate Support Specialist

Remco; Mississauga; On-site; CAD 90,000 - 120,000; Full time

Job summary

Remco is hiring for a senior TruckMate Application Support and Administration role in Mississauga. You will own incidents end-to-end, configure core modules, and manage integrations with Omnitracs, TGI, and Microsoft Dynamics 365.

Seeking 5+ years of hands-on TruckMate TMS experience in a 3PL or trucking environment, with strong SQL/DB2 and EDI skills. On-site office-based position with occasional travel to Remco locations.

Qualifications

• Degree or diploma in Computer Science, Information Systems, Logistics or Business, or equivalent experience.
• 5+ years of hands-on TruckMate TMS support or administration, in 3PL/freight/trucking.
• Deep TruckMate modules knowledge: Order Entry, Dispatch, Billing, Rating, AR/AP, Settlements.
• Strong SQL: complex queries, DB2 experience.
• Proven EDI experience (204, 210, 214, 990, 997).
• Advanced Crystal Reports development.
• Experience configuring TruckMate Command Center and DAWG alerts.
• Understand transportation operations end-to-end.

Responsibilities

• Provide Tier 2/3 TruckMate support and root cause resolution.
• Configure, maintain and troubleshoot core TruckMate modules.
• Test upgrades and patches in sandbox; coordinate production release.
• Manage EDI mappings, onboarding and health checks.
• Develop and maintain TruckMate reports and dashboards.
• Lead automation and workflow improvements with TruckMate.

Skills

TruckMate expertise

SQL & IBM DB2

EDi mapping & testing

Power BI/SSRS

Crystal Reports

Strong communication

Ownership & problem-solving

Education

Degree or diploma in Computer Science / IT / Logistics or related

Tools

Omnitracs

TGI

Microsoft Dynamics 365

WMS integrations

VB.NET / scripting

Windows Server / SQL Server

Job description

Duties and Responsibilities

TruckMate Application Support and Administration

• Serve as Tier 2/3 support for TruckMate. Own incidents through to root cause and resolution, escalating to Trimble only when required.
• Configure, maintain and troubleshoot core modules: Customer Service/Order Entry, Dispatch, Billing, Rating, AR/AP, Driver and Carrier Settlements, Interliner, Maintenance and Mobile Communication.
• Manage user profiles, security roles, permissions, code tables, system defaults and application configuration options.
• Test upgrades, patches, bug fixes and configuration changes in the sandbox before production release. Coordinate deployment with Trimble.
• Support integrations with Omnitracs, TGI, Microsoft Dynamics 365 and other connected systems.
• Manage Trimble support tickets, SLAs and technical escalations.

EDI

• Monitor and support EDI with customers, carriers and trading partners (204, 210, 214, 990, 997), resolving failed, rejected or missing transactions.
• Analyze, build and modify EDI maps between trading-partner files and TruckMate.
• Onboard new trading partners: mapping, coordinated testing with partner IT, go-live and post-go-live monitoring.
• Maintain EDI documentation and run regular EDI health checks to keep billing and status updates flowing.

SQL and DB2 Database

• Write and optimize SQL queries, views, stored procedures, triggers and functions against the TruckMate IBM DB2 database (and MS SQL where applicable).
• Perform controlled data fixes, data validation and integrity checks with full documentation and approval.
• Monitor database performance and work with IT Infrastructure on backups, tuning and disaster recovery for TruckMate.

Crystal Reports and Reporting

• Design, build and maintain operational, financial and compliance reports in Crystal Reports and TruckMate's native reporting tools.
• Deliver KPIs for leadership, such as on-time delivery, revenue per mile, detention, billing turnaround and EDI exceptions.
• Act as the single source of truth for TruckMate report logic and data definitions.

Command Center and DAWG Alerts

• Configure and maintain TruckMate Command Center to monitor critical processes, queues and exceptions.
• Design, build and tune DAWG alerts and automated notifications for Operations, Billing, Finance and IT, such as unbilled loads, missed status updates, EDI failures and credit holds.
• Review alert performance regularly, retire noise and add alerts where gaps are found.

Continuous Improvement

• Partner with Operations, Dispatch, Billing and Finance to map workflows and identify automation and efficiency opportunities.
• Streamline or eliminate manual processes using TruckMate configuration, scripting, DAWG alerts and reporting.
• Lead TruckMate initiatives such as module rollouts, workflow redesigns and integrations, with clear plans, milestones and stakeholder updates.
• Track recurring tickets and fix root causes rather than symptoms.

User Support, Training and Documentation

• Act as the senior point of contact for TruckMate users. Mentor and back up junior IT support staff.
• Prepare and deliver user training, SOPs, quick-reference guides and a TruckMate knowledge base.
• Provide after-hours and weekend support for critical TruckMate issues as required.
• Perform other related duties as assigned.

Requirements and Qualifications

• Degree or diploma in Computer Science, Information Systems, Logistics or Business, or equivalent experience.
• 5+ years of hands-on TruckMate TMS support or administration, ideally in a 3PL, freight forwarding or trucking environment.
• Deep working knowledge of TruckMate modules, especially Order Entry, Dispatch, Billing, Rating, AR/AP and Settlements.
• Strong SQL: complex queries, stored procedures, triggers and functions, with direct IBM DB2 experience.
• Proven EDI experience (204, 210, 214, 990, 997), including mapping, testing and trading-partner onboarding.
• Advanced Crystal Reports development.
• Hands-on experience configuring TruckMate Command Center and DAWG alerts.
• Solid understanding of transportation operations: order entry, dispatch, billing, carrier management, LTL and truckload.
• Valid driver's licence and ability to travel to Remco locations as needed.
• Working conditions: office-based in Mississauga, with on-call, after-hours and weekend support for critical TruckMate issues.

Assets and Core Competencies

Assets

• Experience with Omnitracs, TGI, Microsoft Dynamics 365 or WMS integrations.
• Power BI or SSRS; VB.NET or scripting experience.
• Working knowledge of Windows Server, SQL Server and networking basics.
• Lean, Six Sigma, PMP or Agile certification.

Core competencies

• Strong analytical and root-cause problem-solving skills.
• Clear written and verbal communication with both technical and operations users.
• Ownership mindset: follows issues through to permanent resolution.
• Manages multiple priorities under pressure and to deadlines.
• Works independently and in cross-functional teams.

Additional Information:

This post represents a current vacancy.

We use automated tools to support application screening.