Senior Travel Advisor

Expedia Cruises Burnaby; Burnaby; On-site; CAD 52,000 - 72,000; Full time

Job summary

Expedia Cruises Carefree in Burnaby, BC is seeking a Senior Travel Advisor for a full-time, on-site role. You will guide clients through the travel planning process, design customized cruise and vacation itineraries, and manage bookings and reservations.

You will answer questions in person, by phone, and online, maintain client records, and collaborate with colleagues to meet sales and service goals while ensuring documentation accuracy and timely follow-up.

Qualifications

• Strong customer-focused approach with a proven track record.
• Excellent verbal and written communication with clients and partners.
• Experience in travel arrangements and working in a travel services environment.
• Knowledge of cruise and land vacation products and travel documentation.
• Experience with booking and CRM software and standard office tools.

Responsibilities

• Consult with clients to understand travel preferences and design itineraries.
• Manage cruise and vacation bookings and reservations.
• Provide destination information, requirements, and promotions.
• Maintain client records in company systems and collaborate with colleagues.
• Handle inquiries via in-person, phone, and online channels and follow up.

Skills

Customer service

Communication

Travel arrangements

Sales experience

Attention to detail

Organizational skills

Education

Travel or tourism certification (asset)

Tools

CRM software

Booking systems

Office applications

Online research tools

Job description

Company Description

Expedia Cruises Carefree is part of a globally recognized travel brand offering cruise and vacation planning services to clients seeking personalized, stress-free travel experiences. The company focuses on delivering expert guidance and comprehensive support throughout the travel planning process. Team members work with a broad portfolio of travel partners and destinations, helping clients find the best options for cruises, tours, and resort stays. The environment is service-oriented and collaborative, with an emphasis on building long-term client relationships and providing exceptional value.

Role Description

The Senior Travel Advisor is a full-time, on-site role based in Burnaby BC, responsible for guiding clients through the entire travel planning process. Day-to-day tasks include consulting with clients to understand their travel preferences, designing customized cruise and vacation itineraries, and managing bookings and reservations. The role involves providing detailed information on destinations, travel requirements, and available promotions, while ensuring accurate documentation and timely follow-up. The Senior Travel Advisor will handle inquiries in person, by phone, and online, maintain client records in company systems, and collaborate with colleagues to meet sales and service goals. This position also includes monitoring post-booking details, addressing changes or issues, and supporting clients before and after travel to promote a positive overall experience.

Qualifications

• Strong customer-focused skills, including Customer Service and Customer Satisfaction, with a track record of building positive client relationships.


• Excellent Communication skills, both verbal and written, for interacting with clients, partners, and team members.


• Demonstrated expertise in Travel Arrangements and experience working in a Travel Agency or similar travel services environment.


• Knowledge of cruise and land vacation products, travel documentation requirements, and basic geography of major destinations.


• Comfort with booking and CRM software, online research tools, and standard office applications.


• Ability to work on-site full time in Burnaby, BC, including some evenings or weekends based on business needs.


• Strong attention to detail, organizational skills, and the ability to manage multiple client itineraries simultaneously.


• Previous experience in a senior advisory, sales, or hospitality role is preferred; relevant certifications in travel or tourism are an asset.