Program Manager, B2B Cruise

Expedia; Vancouver; On-site; CAD 73,000 - 103,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Vancouver is looking for a Program Manager to support the growth of our B2B cruise business. You’ll serve as the subject matter expert for B2B Cruise, acting as the go‑to contact for onboarding, partner requests, testing, and platform configuration across internal teams and external partners.

You’ll drive cross‑functional alignment to build platform knowledge, manage day‑to‑day operations, and report on adoption, transactions, and data integrity.

Qualifications

• 5–7 years experience in program management or product management.
• Degree in business or related discipline.
• Highly organized with excellent attention to detail.
• Strong cross‑functional teamwork and service orientation.
• Excellent written and oral communication in complex scenarios.
• Critical thinking and structured problem‑solving.

Responsibilities

• Serve as SME and primary contact for B2B Cruise platform and offerings.
• Manage onboarding, platform setup, branding, configuration, and testing.
• Coordinate cross‑functional teams to enable launches and growth.
• Provide cruise expertise, competitive positioning, and sales support.
• Handle day‑to‑day operations, escalations, and partner concerns.
• Offer regular status updates and report key metrics (adoption, volume, data integrity).
• Partner with tech providers to plan roadmaps and system integrations.

Skills

Program management

Cross-functional collaboration

Communication

Problem solving

Data analysis

Attention to detail

Education

Bachelor's degree in business or related

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you’ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the Team:

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services – helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.

Make An Impact! Expedia Group is seeking a Program Manager to support the growth of our B2B cruise business in alignment with our overall strategy. In this role, you’ll serve as the Expedia Group subject matter expert for B2B Cruise, acting as the key point of contact for new partner onboarding, supporting day‑to‑day operational needs, partner‑specific requests, and providing ongoing support. You’ll work across internal teams and external partners to ensure successful launches, manage platform configuration and enhancements, conduct testing and troubleshooting, and identify improvement opportunities. This is a fast‑moving, hands‑on role requiring strong program management skills, collaboration abilities, platform administration experience, and business acumen.

In This Role You Will:

• Serve as the subject matter expert and primary point of contact for the B2B Cruise platform and offering, ensuring stakeholders understand capabilities, opportunities, and strategic direction.
• Support end‑to‑end B2B Cruise partner onboarding, managing third‑party platform setup, custom branding, configuration, and testing to ensure successful launches for new and existing partners.
• Drive cross‑functional alignment across internal teams (Account Management, Business Development, Marketing, Call Center Operations) to build platform knowledge and identify growth opportunities within the B2B cruise offering.
• Support Business Development efforts by providing cruise expertise, competitive positioning, sales materials, and technical support to enable effective partner engagement and expansion.
• Manage day‑to‑day B2B Cruise operations and escalations, troubleshooting platform issues, resolving partner concerns, and coordinating across internal teams and third‑party partners.
• Manage feedback loops with partners and internal stakeholders; provide regular status updates and report on key metrics including partner adoption, transaction volume, and platform data integrity.
• Partner with technology providers to plan platform roadmaps, manage system integrations, and drive feature rollouts that support B2B partner growth and cruise booking goals.

Experience and Qualifications:

• 5-7 years experience in program management, program support, product management.
• Degree in business or related discipline.
• Highly organized and able to adapt to changing needs with excellent attention to detail.
• Solid interpersonal skills including cross‑functional team collaboration and service oriented.
• Strong written and oral communication skills in complex scenarios.
• Critical thinking and problem‑solving are required traits.
• Expertise in problem‑solving, project coordination, planning, process development, and improvement skills.
• Excellent cross‑functional collaboration and communication abilities.
• Highly organized with strong attention to detail and data acumen.
• Experience working effectively with both internal teams and external partners.

Please note: Role must be based in Vancouver. Relocation support not available for this role.

The total cash range for this position in Vancouver is $73,000.00 to $102,500.00. Employees in this role have the potential to increase their pay up to $117,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

• Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands – Expedia, Hotels.com, and Vrbo – along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease. Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry‑leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com.

Equal Opportunity

Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.