Senior Transit Client Services Representative

City of Barrie; Barrie; On-site; CAD 58,000 - 71,000; Full time

Job summary

The City of Barrie is seeking a Senior Transit Client Services Representative focusing on delivering high-quality customer service at the Transit Terminal. The role requires significant interaction with the community to create a welcoming environment and to facilitate efficient transit operations. Successful candidates will embody the City's values of Strive, Share, and Care, and be equipped to manage diverse customer needs effectively.

Qualifications

• Minimum of four years of part-time or two years full-time customer service experience.
• Successful candidates will have first aid and CPR certifications.
• Must have skills in cash handling and balancing.

Responsibilities

• Oversee operations at the Transit Terminal Customer Service Desk.
• Provide direction and information to customers and visitors.
• Handle escalated customer inquiries and complex complaints.

Skills

Customer Service

Problem Solving

Communication

Teamwork

Attention to Detail

Education

Two (2) year College Diploma in Office Administration or Business

Standard First Aid and CPR Level C Certifications

Automated External Defibrillator (AED) Certification

Tools

Microsoft Office Suite (Excel, Outlook, Word)

Transit Trip Planner Tools

Job description

Senior Transit Client Services Representative

Apply Now Posting Number : PC -25-31 Job Type : Permanent Full-time, Union Salary Range : $58,949.80 to $70,597.80per year Location : Barrie, ON - Onsite (see below for more details) Posted : Thursday, June 12, 2025 Application Deadline : Monday, June 30, 2025 at 11 : 59 pm The Opportunity The Transit and Parking Strategy Department strives to provide customer focused, efficient, reliable and affordable public transportation and parking services that link people, workplaces and the community and promotes economic development within the City of Barrie. Under the general guidance and direction of the Supervisor of Compliance and Customer Service, the Senior Transit Client Services Representative position is responsible for assisting their Supervisor in overseeing the day-to-day operations of the Transit Terminal Customer Service Desk. This position acts as a first point of contact at the Transit Terminal and performs various customer service duties relating to Barrie Transit, including welcoming customers and visitors, providing direction and information, acts as a point of sale agent for all conventional and inter-city transit fare and parking media, responds to or redirects inquiries or questionsregarding transit services, including escalated and more complex questions / complaints, and is knowledgeable about City-wide programs and services. Overall, this position plays an integral role in overseeing the day-to-day operations of the transit terminal customer service desk and in the delivery of consistent, timely, and efficient customer service to internal and external customers of the City's Transit Terminal in order to meet or exceed customer expectations. Our Culture and Qualifications of the Job Corporate Culture : Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community. Equally important to what we do is how we do it - your actions reflect our core accountabilities of Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, and Service Excellence, which define how we work together to succeed. Education (degree / diploma / certifications)

• Two (2) year College Diploma in Office Administration, Business or related discipline
• Completion of Standard First Aid and CPR Level C Certifications Upon Hire
• Completion of Automated External Defibrillator (AED) Certification within 90 Days

Don’t meet the credentials as outlined but have years of directly related experience? Please see the City’s Education Equivalency Policy to determine if you may qualify for equivalency. Further information is available at www.barrie.ca / government-news / jobs

• Position Equivalency Code : C

Experience

• Four (4) years of cumulative part-time experience or two (2) years of full-time experience performing duties related to the above mentioned major responsibilities in a transit and / or customer service work environment

Knowledge / Skill / Ability

• Demonstrated Ability to :
• maintain a high standard of public relations at all times; perform in a manner which is consistent with corporate goals, vision, mission, and values; deal with difficult customers and resolve customer issues in a diplomatic and professional manner; develop, promote, and maintain effective collaborative liaison with City employees at all levels and the general public and other stakeholders; operate a cash system, balance cash and prepare daily deposits; teach and instruct others, identifying training needs of others and train and present information using the appropriate medium
• Intermediate skills include : Administrative; Attention to Detail; Coaching; Customer Service; Interpersonal; Judgement;Prioritization; Problem Solving; Teamwork; Training; Verbal Communication; Written Communication
• Intermediate computer literacy using the following systems and software : Microsoft Office Suite (Excel, Outlook, Word),Transit Trip Planner Tools; Phone Systems; and the Internet.
• Availability to work evenings, weekends, or holidays

Conditions of Employment

• Satisfactory Criminal Record Check
• Please note that this is a requirement of the position for any newemployees to the City of Barrie in accordance with the Police Record Check Policy . Existing employees who have met this criteria will be exempt from this requirement.

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