Senior Third Party Market Conduct & Operations Specialist

Co-operators; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian financial services co-operative is seeking a Senior Third Party Market Conduct & Operations Specialist. This role focuses on assessing Advisor suitability, monitoring market conduct, and managing communications with stakeholders. Join a team dedicated to delivering sustainable financial solutions and fostering a culture of trust and integrity.

Benefits

Career development opportunities

Flexible work and paid time off

Health and wellness programs

Paid volunteer days

Competitive salary and comprehensive benefits

Qualifications

• Proficiency in English, primarily communicating with non-francophone clients.

Responsibilities

• Assess Advisor suitability for contracting with Co-operators.
• Monitor market conduct of Advisors and MGAs/AGAs.
• Perform audits and prepare reports on results.

Skills

Communication

Critical Thinking

Innovative Mindset

Job description

Senior Third Party Market Conduct & Operations Specialist

Join to apply for the Senior Third Party Market Conduct & Operations Specialist role at Co-operators

Job Details

• Company: CLIC
• Department: Individual Insurance
• Employment Type: Regular Full-Time
• Work Model: Hybrid
• Language: English
• Vacancies: Currently open

The Opportunity

We are a leading Canadian financial services co-operative committed to sustainability and resilience. Our team is vital to delivering this strategy, emphasizing a strong culture and development opportunities. You will work with passionate colleagues dedicated to clients and communities.

Our teams in Insurance, Wealth Management, and Retirement & Savings provide products that secure Canadians’ financial futures. We operate with trust, integrity, and inclusivity, aiming for positive impacts for all stakeholders.

Role Responsibilities

• Assess Advisor suitability for contracting with Co-operators using established standards.
• Review non-standard applicants, summarize information, and coordinate approvals.
• Initiate license applications and communicate with regulators.
• Assess MGA/AGA applicants and provide Market Conduct opinions.
• Monitor market conduct of Advisors and MGAs/AGAs.
• Perform audits and prepare reports on monitoring and auditing results.
• Analyze commission data and resolve issues.
• Manage communication with MGAs/AGAs and internal stakeholders.
• Handle escalated issues related to screening, monitoring, and commissions.

Success Factors

• Innovative mindset to improve efficiencies and influence change, with a focus on client needs.
• Critical thinking to evaluate and propose solutions.
• Strong communication skills for clear messaging and diverse perspectives.
• Ability to build trust and guide colleagues’ development.

Requirements

• Assessment of Advisor suitability and review of applicants.
• Initiating licenses and liaising with regulators.
• Monitoring market conduct and auditing.
• Analyzing commission data and resolving issues.
• Proficiency in English, with primary communication with non-francophone clients and teams. French language skills are not required for duties.

Additional Information

• Occasional travel required.
• Background check required upon employment.

Benefits

• Career development opportunities.
• Flexible work and paid time off.
• Health and wellness programs.
• Paid volunteer days.
• Competitive salary and comprehensive benefits, including retirement plans, health coverage, and mental health support.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology